Pension implementation functional lead configuring defined - benefit calculation engines for TELUS Health. Leading analysts and deliverables across Canadian and American retirement - plan projects.
About the role
- Online Beauty Customer Service Agent providing assistance via live chat for a known cosmetics brand. Engaging with customers and addressing their inquiries while working remotely in Canada.
Responsibilities
- Interact with customers via live chat to respond promptly to their questions, concerns, or issues
- Provide accurate information about products, services, and policies
- Clarify customer questions regarding orders, payments, returns, and other service-related matters
- Help customers choose products by understanding their needs and recommending suitable items
- Guide customers through the online purchase process and resolve any technical issues encountered
- Handle customer complaints professionally and empathetically, aiming for effective resolution
- Escalate complex or unresolved cases to supervisors or the appropriate departments when necessary
- Keep a record of complaints and resolutions to help improve service quality
- Record interaction details and requests in the CRM or customer service software
Requirements
- Experience with Live Chat and/or Salesforce required
- Experience in customer service or a call center
- Experience in the cosmetics/beauty industry
- Access to a phone, computer, and Internet
- Ability to work independently
- Excellent communication skills
Benefits
- Competitive pay and online training
- Ongoing coaching and support
- Flexible schedule
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