Support and Deployment Engineer deploying and optimizing ATEME video delivery solutions for broadcast and streaming customers. Troubleshooting Linux, networking, compression, and streaming systems across North America.
About the role
- Director of IT Operations & DevOps leading infrastructure and DevOps at CanadaHelps. Focus on operational reliability, improvements, and team collaboration in a technology-driven environment.
Responsibilities
- Lead the organization’s Infrastructure, DevOps and internal IT teams
- Establish clear and consistent operational practices for incident management, change management, service delivery, disaster recovery and operational readiness
- Improve accountability, documentation, ownership and operational consistency across Infrastructure, DevOps and IT
- Define and track operational metrics related to platform reliability, service health and operational performance
- Establish clear escalation paths, support models and service standards to improve cross-team coordination and delivery
- Drive Infrastructure-as-Code, automation and repeatable operational practices
- Lead capacity planning and platform readiness for Giving Season and other critical fundraising periods
- Support vulnerability management, access management, operational controls and PCI compliance activities
- Improve IT support processes, service consistency and the end-user experience
Requirements
- 10+ years of experience in Infrastructure, DevOps, IT Operations or related technology leadership roles
- Experience leading Infrastructure, DevOps and/or IT teams within complex technology environments
- Experience improving operational processes, service delivery and organizational accountability
- Strong experience with cloud infrastructure environments, preferably Microsoft Azure
- Experience leading infrastructure modernization, operational transformation or cloud migration initiatives
- Strong understanding of modern DevOps practices including CI/CD, Infrastructure-as-Code, automation and environment standardization
- Experience supporting highly available production platforms and improving reliability, monitoring and operational readiness
- Experience supporting regulated environments, including security, compliance and audit-related activities (PCI experience is an asset)
- Experience with disaster recovery, business continuity and operational risk management
- Strong leadership, communication and stakeholder management skills, with the ability to work effectively across technical and non-technical teams
- Pragmatic, solutions-oriented mindset with a focus on operational excellence and continuous improvement.
Benefits
- Flexible, inclusive environment built on growth, ambition, and shared success
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