Director of IT Operations & DevOps leading infrastructure and DevOps at CanadaHelps. Focus on operational reliability, improvements, and team collaboration in a technology-driven environment.
Responsibilities
Lead the organization’s Infrastructure, DevOps and internal IT teams
Establish clear and consistent operational practices for incident management, change management, service delivery, disaster recovery and operational readiness
Improve accountability, documentation, ownership and operational consistency across Infrastructure, DevOps and IT
Define and track operational metrics related to platform reliability, service health and operational performance
Establish clear escalation paths, support models and service standards to improve cross-team coordination and delivery
Drive Infrastructure-as-Code, automation and repeatable operational practices
Lead capacity planning and platform readiness for Giving Season and other critical fundraising periods
Support vulnerability management, access management, operational controls and PCI compliance activities
Improve IT support processes, service consistency and the end-user experience
Requirements
10+ years of experience in Infrastructure, DevOps, IT Operations or related technology leadership roles
Experience leading Infrastructure, DevOps and/or IT teams within complex technology environments
Experience improving operational processes, service delivery and organizational accountability
Strong experience with cloud infrastructure environments, preferably Microsoft Azure
Experience leading infrastructure modernization, operational transformation or cloud migration initiatives
Strong understanding of modern DevOps practices including CI/CD, Infrastructure-as-Code, automation and environment standardization
Experience supporting highly available production platforms and improving reliability, monitoring and operational readiness
Experience supporting regulated environments, including security, compliance and audit-related activities (PCI experience is an asset)
Experience with disaster recovery, business continuity and operational risk management
Strong leadership, communication and stakeholder management skills, with the ability to work effectively across technical and non-technical teams
Pragmatic, solutions-oriented mindset with a focus on operational excellence and continuous improvement.
Benefits
Flexible, inclusive environment built on growth, ambition, and shared success
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