Director, IT Operations – DevOps

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About the role

  • Director of IT Operations & DevOps leading infrastructure and DevOps at CanadaHelps. Focus on operational reliability, improvements, and team collaboration in a technology-driven environment.

Responsibilities

  • Lead the organization’s Infrastructure, DevOps and internal IT teams
  • Establish clear and consistent operational practices for incident management, change management, service delivery, disaster recovery and operational readiness
  • Improve accountability, documentation, ownership and operational consistency across Infrastructure, DevOps and IT
  • Define and track operational metrics related to platform reliability, service health and operational performance
  • Establish clear escalation paths, support models and service standards to improve cross-team coordination and delivery
  • Drive Infrastructure-as-Code, automation and repeatable operational practices
  • Lead capacity planning and platform readiness for Giving Season and other critical fundraising periods
  • Support vulnerability management, access management, operational controls and PCI compliance activities
  • Improve IT support processes, service consistency and the end-user experience

Requirements

  • 10+ years of experience in Infrastructure, DevOps, IT Operations or related technology leadership roles
  • Experience leading Infrastructure, DevOps and/or IT teams within complex technology environments
  • Experience improving operational processes, service delivery and organizational accountability
  • Strong experience with cloud infrastructure environments, preferably Microsoft Azure
  • Experience leading infrastructure modernization, operational transformation or cloud migration initiatives
  • Strong understanding of modern DevOps practices including CI/CD, Infrastructure-as-Code, automation and environment standardization
  • Experience supporting highly available production platforms and improving reliability, monitoring and operational readiness
  • Experience supporting regulated environments, including security, compliance and audit-related activities (PCI experience is an asset)
  • Experience with disaster recovery, business continuity and operational risk management
  • Strong leadership, communication and stakeholder management skills, with the ability to work effectively across technical and non-technical teams
  • Pragmatic, solutions-oriented mindset with a focus on operational excellence and continuous improvement.

Benefits

  • Flexible, inclusive environment built on growth, ambition, and shared success

Job type

Full Time

Experience level

Lead

Salary

CA$140,000 - CA$150,000 per year

Degree requirement

Bachelor's Degree

Tech skills

AzureCloud

Location requirements

HybridTorontoCanada

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