Quality Assurance Administrator supporting franchise quality assurance across 340 locations in North America. Ensuring compliance with insurance carrier standards and managing claims effectively.
About the role
- Quality Assurance Specialist responsible for coordinating complaint activities and ensuring compliance with regulatory standards. Requires 0-2 years of experience and a Bachelor's degree in a related field.
Responsibilities
- Daily tasks include coordinating complaint activities including logging, sample management, investigation, customer response, etc.
- Utilize the local Decision Tree for determination of Health Canada reportability and timelines
- Complete and submit required Health Canada reports
- Work with other departments and business units to facilitate complaint activities
- Create and communicate local metrics on an ongoing basis to identify trends, and highlight opportunities with our business partners
- Support team activities and coverage actions
Requirements
- 0-2 years of experience, preferred
- Bachelor's degree in related field, or equivalent work experience, preferred
- Applied comprehensive knowledge of the Health Canada Food and Drug Act, Canadian Medical Devices Regulations, Drug Regulations and GMP, Natural Health Product Regulations, Cosmetics and Consumer Regulations.
- Experience with Excel, PowerPoint, Looker, Veeva Vault, preferred
- Highly organized, problem solving, analytical and focused
- Proven communication skills (verbal, written and presentation skills)
- Demonstrates detail-oriented attention in all facets of responsibilities
- Bilingual in French as an asset.
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Defined Contribution Pension Plan
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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