TD small - business banking account manager growing client relationships and profitable business. Advising Canadian entrepreneurs through customized banking solutions and community prospecting.
About the role
- Customer Relationship Manager leading Caterpillar’s executive mining customer relationships across Canada. Driving strategic partnerships, customer value, incentives, dealer alignment, and profitable growth.
Responsibilities
- Serve as Caterpillar’s senior relationship lead for key mining customers across Canada
- Build and maintain relationships with executive leadership, procurement, supply chain, sustainability, and operations stakeholders
- Develop and execute comprehensive customer relationship strategies, including engagement plans, initiatives, and stakeholder mapping
- Leverage customer insights to identify opportunities, mitigate risks, and enhance customer experience
- Advocate for customer relationship strategy across the enterprise
- Share customer feedback and market insights to influence business decisions and strategic planning
- Act as primary executive customer liaison and facilitate access to Caterpillar leadership and strategic resources
- Manage global customer incentive and recognition programs, including governance, communications, and compliance
- Coordinate cross-functional and global engagement across regions and dealer networks
- Identify opportunities to expand customer value, increase engagement, and support profitable growth
- Monitor customer satisfaction, business performance, and strategic objectives
- Lead initiatives that strengthen customer loyalty and improve business results
Requirements
- Exceptional executive-level communication and interpersonal skills
- Spanish and/or Portuguese proficiency is a plus
- Demonstrated knowledge of mining operations, mining technologies, or related industries
- Experience in sales, engineering, customer-facing, or commercial roles within the mining sector is preferred
- Experience managing strategic customer relationships and account plans
- Ability to coordinate resources, align stakeholders, and deliver consistent value and support
- Strong understanding of customer-centric principles and practices
- Proven ability to analyze complex situations, evaluate information, identify risks and opportunities, and make sound business decisions
- Strong negotiation and influencing skills
- Ability to establish, develop, and maintain trusted relationships
- Knowledge of value-based selling principles and practices
- Ability to travel up to 50%
- Must be authorized to work in Canada; visa sponsorship is not available
Benefits
- Annual incentive bonus plan
- Medical, dental, and vision coverage
- Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
- Defined Contribution Pension Plan
- Employee Share Purchase Plan
- Short and long-term disability coverage
- Life Insurance
- Employee Assistance Programs
- Remote work option from a home office within Ontario
- Up to 50% travel opportunities to customer and Caterpillar facilities globally
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Experience level
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Degree requirement
No Education Requirement
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