Senior UX designer supporting PwC Canada’s customer transformation engagements. Designing Salesforce Experience Cloud portals, journeys, prototypes, and accessible digital experiences.
About the role
- Network Administrator at CDW providing infrastructure support and troubleshooting services to clients. Utilizing advanced networking skills and collaborating with vendors to maintain optimal performance.
Responsibilities
- Troubleshoot and resolve issues in customer environments
- Provide thorough ticket updates and knowledge articles to guide future incidents and problems
- Coordinate with vendors to repair or replace hardware
- Monitor customer environments and infrastructure to ensure optimal performance
- Respond to alerts and action or escalate as required to vendors
- Maintain regular knowledge sessions for the operational teams
- Follow ITIL practices regarding incident, problem, and change management
- Participate in the weekly change process
- Perform network administration on firewalls, load balancers, routers, switches, etc.
- Document and update technical procedures, administrative processes, configuration management database
- Work closely with internal partners and managers to promptly identify and resolve client problems or issues
- Coordinate, document, and execute changes to meet the customers’ requirements
- Participate in knowledge transfers and onboarding of new clients to ensure a smooth transition to production
Requirements
- 5+ years of experience with infrastructure support including a focus on customer service and technical assistance
- 5+ years of experience with networking fundamentals and advanced troubleshooting
- Experience with ticketing and monitoring systems
- Thorough understanding of TCP/IP and network fundamentals
- Implementation experience configuring routers and switches (Cisco, Brocade)
- Hands-on experience with industry-leading firewall products (Palo Alto, Fortinet, Cisco)
- Experienced with the following security technologies (IPSec/SSL VPN’s, IDS/IPS, UTM, WAF)
- F5 LTM / GTM / ASM experience
- Network Management experience (Syslog, SNMP, Network analyzers)
- Experience with SD-WAN technologies (Meraki, Viptella, CloudGenix, Fortinet)
- Exceptional troubleshooting and analytics skills
- Excellent written and verbal skills
- After-hours and on-call rotation availability
Benefits
- Health insurance
- 401(k) matching
- Professional development opportunities
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