Network Administrator at CDW providing infrastructure support and troubleshooting services to clients. Utilizing advanced networking skills and collaborating with vendors to maintain optimal performance.
Responsibilities
Troubleshoot and resolve issues in customer environments
Provide thorough ticket updates and knowledge articles to guide future incidents and problems
Coordinate with vendors to repair or replace hardware
Monitor customer environments and infrastructure to ensure optimal performance
Respond to alerts and action or escalate as required to vendors
Maintain regular knowledge sessions for the operational teams
Follow ITIL practices regarding incident, problem, and change management
Participate in the weekly change process
Perform network administration on firewalls, load balancers, routers, switches, etc.
Document and update technical procedures, administrative processes, configuration management database
Work closely with internal partners and managers to promptly identify and resolve client problems or issues
Coordinate, document, and execute changes to meet the customers’ requirements
Participate in knowledge transfers and onboarding of new clients to ensure a smooth transition to production
Requirements
5+ years of experience with infrastructure support including a focus on customer service and technical assistance
5+ years of experience with networking fundamentals and advanced troubleshooting
Experience with ticketing and monitoring systems
Thorough understanding of TCP/IP and network fundamentals
Implementation experience configuring routers and switches (Cisco, Brocade)
Hands-on experience with industry-leading firewall products (Palo Alto, Fortinet, Cisco)
Experienced with the following security technologies (IPSec/SSL VPN’s, IDS/IPS, UTM, WAF)
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