About the role

Field Case Manager coordinating AbbVie patient journeys, reimbursement, and provider support through Cencora’s healthcare services. Working from a home office while visiting healthcare professionals and clinics as needed.

Responsibilities

Serve as the primary contact for physicians
Communicate with patients as needed and program stakeholders, building and maintaining trusted relationships in the designated area
Educate healthcare providers and staff on program services, patient support resources, therapy navigation, reimbursement, and enrollment processes
Review patient charts and ensure completion of required documentation, including special authorizations, enrollment forms, and prescription renewals
Own the special authorization process, ensuring timely and accurate submissions and providing reimbursement guidance
Provide ongoing communication, updates, and guidance to physicians regarding patient status, program changes, and best practices
Adapt program elements to healthcare providers’ unique needs and personalize support for in-clinic and remote care
Proactively identify and address areas for quality improvement
Attend Continuous Healthcare Education events with healthcare professionals as needed
Perform other duties as assigned

Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees) or equivalent transferable skills
Knowledge of public or private third-party reimbursement arena
Bilingualism is an asset (requirement for province of Quebec)
Previous Case Manager experience is an asset
Exceptional customer service and interpersonal skills
Ability to manage multiple tasks and priorities at once
Comprehension of medical terminology
Strong analytical and organizational skills
Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart
Excellent time management skills and sense of urgency
Ability to collaborate effectively with program associates
Ability to work autonomously in a remote setting
Ability to communicate effectively both orally and in writing and in both English and French for the Quebec and New Brunswick Provinces
Detail and results oriented
Ability to adapt to change and ambiguity
Strong computer skills and knowledge of Microsoft Office
Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours
Hold and maintain a valid, non-expired, unrestricted driver’s license and a car
Adhere to Performance Standards and Procedures required by the program
Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies