Software Licensing Coordinator responsible for generating and delivering OPAL - RT licenses globally. Requires strong organizational skills and customer service orientation in a hybrid environment.
About the role
- Microsoft Dynamics 365 Sub practice Lead overseeing growth and scalability of D365 practice across ERP and CRM sectors. Leading a high-performing team to ensure successful project delivery and client satisfaction.
Responsibilities
- Own the strategy, growth, and scalability of the Dynamics 365 practice across ERP and CRM.
- Build a repeatable, scalable delivery model to support increasing D365 project volume and complexity.
- Lead, mentor, and grow a high-performing team of D365 solution architects, consultants, and delivery leaders.
- Drive capacity planning, utilization, and skills alignment to support forecasted D365 demand.
- Establish governance, delivery standards, and quality metrics across all D365 engagements.
- Drive pipeline expansion and deal growth for Dynamics 365 projects in partnership with Sales and Executive leadership.
- Actively support and influence pre-sales efforts, including solution strategy, deal shaping, estimations, and executive presentations.
- Increase win rates and deal sizes by positioning Centrilogic as a trusted D365 transformation partner.
- Identify and launch new D365 offerings, accelerators, and packaged solutions to drive scalable revenue.
- Expand D365 opportunities within existing accounts through cross-sell, upsell, and expansion programs.
- Own and strengthen the Microsoft Dynamics 365 partner relationship, including co-selling, marketplace offerings, and joint pipeline initiatives.
- Stay ahead of Microsoft’s D365 roadmap, licensing changes, and industry solutions to shape go-to-market strategy.
- Collaborate with ISVs and partners to extend D365 capabilities and differentiated solutions.
- Provide executive oversight for key D365 projects, ensuring successful delivery, client satisfaction, and margin realization.
- Serve as a senior escalation point for complex delivery, scope, or commercial challenges.
- Champion best practices in business transformation, change management, and D365 adoption.
- Ensure delivery excellence as the practice scales across multiple concurrent D365 programs.
- Contribute to enterprise-wide growth initiatives within the Enterprise Applications and Cloud practices.
- Drive standardization of delivery frameworks, tools, and metrics to support long-term scalability.
- Provide thought leadership in Dynamics 365, digital transformation, and ERP/CRM strategy.
Requirements
- Bachelor’s or Master’s degree in business, Technology, or related field.
- 10+ years of experience in Dynamics 365 ERP/CRM consulting, including senior leadership responsibility.
- Demonstrated success scaling a D365 practice or ERP/CRM business line.
- Strong background in D365 Finance & Operations, Business Central, and CRM.
- Proven ability to grow pipeline, close complex D365 deals, and deliver profitable programs.
- Deep understanding of Microsoft Partner ecosystem and enterprise sales cycles.
- Experience leading distributed, multi-geo delivery teams.
- Executive-level communication, stakeholder management, and commercial acumen.
- Preferred Microsoft Dynamics 365 certifications (Solution Architect or Functional).
- Experience building industry-specific D365 solutions or IP.
- Familiarity with Power Platform, Azure, and D365 integrations.
- Background in industries such as manufacturing, professional services, healthcare, or public sector.
Benefits
- Professional development opportunities
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