Associate Director leading Revenue Operations at Directive Consulting, a B2B performance marketing agency. Managing teams and delivering Salesforce, Pardot, and HubSpot solutions for clients.
About the role
- Customer Team Lead driving Loblaw and Shoppers Drug Mart growth for Church & Dwight’s household-care brands. Leading customer strategy, negotiations, profitability, and account-team development.
Responsibilities
- Lead the overall customer strategy and business performance for Loblaw and Shoppers Drug Mart
- Develop and execute Joint Business Plans aligned with customer needs and Church & Dwight priorities
- Build strong customer relationships and serve as a trusted business partner
- Identify opportunities, mitigate risks, and drive execution across cross-functional teams
- Provide strategic recommendations and business updates to senior leadership
- Lead complex negotiations involving pricing, trade investments, innovation, assortment, promotions, and customer agreements
- Develop commercial strategies balancing growth, profitability, and long-term customer partnerships
- Use data-driven insights to influence customer decisions and unlock growth opportunities
- Own the customer P&L, including sales, gross margin, trade investment, and contribution targets
- Deliver profitable growth through pricing, promotion, assortment, and innovation strategies
- Manage trade spending and evaluate investments and promotional programs
- Lead, coach, and develop a high-performing account management team
- Set priorities, expectations, and performance standards
- Support talent development, succession planning, and organizational capability building
Requirements
- Minimum 5 years of progressive sales, customer development, or account management experience within the CPG industry
- Proven people leadership experience building and developing high-performing teams
- Experience managing large national retail customers, preferably Loblaw and/or Shoppers Drug Mart
- Demonstrated success delivering sales growth, profitability improvement, and strong customer outcomes
- Strong financial acumen, including P&L management, forecasting, trade investment, and profitability analysis
- Exceptional negotiation, influencing, and relationship-building skills
- Proven ability to lead complex business initiatives from strategy through execution
- Strong communication and presentation skills with the ability to influence stakeholders at all levels
- Bachelor's degree in Business, Commerce, or a related field
- Must be legally authorized to work full-time in Canada
- Must be based in Ontario
- Canadian work experience is not required as a condition of employment
Benefits
- Comprehensive health and dental coverage starting on your first day
- Wellness Spending Account
- Company-matched pension plan
- Annual bonus opportunity
- Educational Assistance and Tuition Reimbursement Programs
- Learning and development opportunities
- Employee Resource Groups (ERGs)
- Barrier-free, inclusive and accessible work environment
- Reasonable accommodation for legally protected characteristics
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