LOTO Manager implementing isolation procedures, audits, permits, and training for AtkinsRéalis’ Toronto transit infrastructure project. Ensuring safe construction and commissioning operations.
About the role
- Manager leading incident management and disaster recovery programs for Clio, a global legal AI technology company. Owning resilience roadmaps, tabletop exercises, DR testing, and crisis response.
Responsibilities
- Own and improve Clio's Business Continuity, incident management, and disaster recovery programs
- Design and run departmental, team-specific, and scenario-specific tabletop exercises
- Convert tabletop, DR test, and real-incident findings into action plans and drive completion with owning teams
- Keep disaster recovery plans, recovery tiers, RTO/RPO targets, and runbooks current
- Coordinate and lead failover and recovery exercises, document results, and circulate reports for review and executive approval
- Administer the incident management platform, including incident types, severities, response flows, escalations, roles, and automations
- Track and interpret incident statistics and trends and identify process improvements
- Own and defend the resilience roadmap and educate leadership and partner teams
- Provide structure during live incidents and crisis-management escalations using Incident Command
- Partner with Security, IT, and Production Engineering on cyber resilience and recovery planning
- Use AI to assist and accelerate objectives and model effective AI use
- Maintain clear, timely, and factual internal situation reporting and external/customer communication
Requirements
- Hands-on experience owning incident management and/or disaster recovery programs at a technology or SaaS company
- Trained and fluent in the Incident Command structure or an equivalent major-incident framework
- Direct experience with Crisis Management Teams at tech companies
- Demonstrated track record writing and facilitating tabletop exercises and driving resulting action items to completion
- Experience coordinating DR tests end-to-end: planning, execution, results reporting, and shepherding reports through approvals
- Hands-on administration of an incident management platform such as incident.io, PagerDuty, FireHydRant, or Opsgenie
- Strong grasp of DR/BC fundamentals, including RTO/RPO/RTA, recovery tiers, service prioritization, and backup and recovery strategy
- Comfort and effectiveness with AI
- Deliberate decision-making approach and strong bias to action
- Excellent written and verbal communication
- Comfort with ambiguity and change
- Preferred: experience partnering with SecOps/IR on cyber recovery
- Preferred: familiarity with ITIL, major incident management practices, and SLA-driven prioritization
- Preferred: experience running blameless post-incident reviews and building program-health metrics/reporting
- Preferred: certifications such as CBCP, MBCP, ABCP, CISM, CISA, CRISC, ITIL, or PMP
- Preferred: experience building a resilience program toward maturity
Benefits
- Competitive, equitable salary
- Top-tier health benefits
- Dental insurance
- Vision insurance
- Hybrid work environment
- Flexible time off policy, with an encouraged 20 days off per year
- $2000 annual counseling benefit
- RRSP matching
- RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
- Accessibility accommodations during the recruitment process
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