Revenue Operations Coordinator managing Salesforce data, reporting, and CASL compliance for Canadian investment manager PICTON Investments. Supporting sales, marketing, and CRM operations.
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Senior Customer Success, Revenue Enablement
Posted 3 weeks ago
About the role
- Senior enablement professional improving implementation and go-live outcomes at Clio, the global legal AI technology leader. Building training, coaching, and launch programs for customer success teams.
Responsibilities
- Build and deliver enablement for the CS Launch Team across the implementation and go-live journey, from kickoff through handoff to ongoing success
- Own measurable launch outcomes such as time to value, time to first value, launch cycle time, and successful go-live rates
- Partner with CS Onboarding to sequence a 30-60-90 day ramp for new launch and implementation team members
- Translate product launch playbooks into implementation-ready guidance, configuration talk tracks, and customer-facing best practices
- Design and maintain certification and role-play content grounded in real implementation and go-live conversations
- Run a regular Gong review rhythm on launch calls to surface coaching themes, friction points, and content gaps
- Coach Launch Team leads on reinforcing trained behaviors in real customer engagements
- Deliver a monthly launch enablement health report covering what is working, what is not, and the top unmet needs
- Use generative AI tools to accelerate content creation, role-play design, and iteration
- Partner with Product, Product Marketing, and the Product Launch and Systems function so launch content stays current with the roadmap
- Report to the Senior Manager, Customer Success Enablement
- Perform other duties as required
Requirements
- 3+ years of experience in customer success, implementation or onboarding, CS enablement, or a related learning and development role
- Experience designing and delivering training for customer-facing implementation or launch teams
- Familiarity with implementation, onboarding, and go-live motions and the metrics that drive them
- Knowledge of instructional design principles and adult learning theory
- Strong facilitation and presentation skills across all levels of the organization
- Comfort with tools such as Gong and Salesforce
- Ability to analyze engagement and performance data to drive program improvements
- Strong project management skills across multiple concurrent workstreams
- Experience in a SaaS or technology company
- Experience enabling implementation, onboarding, or time-to-value improvement
- Proficiency with generative AI tools (Claude, ChatGPT, or similar) for content development and ideation
- Experience in legal tech or a comparable regulated industry
- Relevant customer success or enablement certifications
Benefits
- Competitive, equitable salary
- Top-tier health benefits
- Dental insurance
- Vision insurance
- Hybrid work environment
- Flexible time off policy, with an encouraged 20 days off per year
- $2000 annual counseling benefit
- RRSP matching
- RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
- Accessibility accommodations during the recruitment process
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