Cloud Software Group enables our customers to evolve, compete and succeed leveraging our software franchises for and across data, automation, insight, and collaboration.

Cloud Software Group

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engineer

Cloud Software Group is a leading cloud solution provider formed from the merger of Citrix and TIBCO. Serving over 100 million users worldwide, this company offers a suite of cloud-based products designed to facilitate remote work across various industries. Cloud Software Group is committed to fostering a diverse and inclusive workplace, emphasizing innovation and growth. The company seeks to empower its team to contribute to the future of work by leveraging diverse experiences and taking calculated risks.

• Analyzing customer logs
• Setting up customer environments to reproduce their conditions
• Provides an initial analysis and answer to the support team
• Forward escalation to the engineering team
• Help engineering team in triaging escalations received from support
• Coordinating meetings with other engineers to address complex issues
• May assist the L1 team in calls with customers
• Suggesting enhancements on the product, and as well on the product documentation
• Sharing best practices

Lead Escalation Engineer

Lead Escalation Engineer working on MDM software EBX. Analyzing customer logs and coordinating engineering triages while ensuring customer satisfaction.

Cloud Software Group

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Lead Escalation Engineer

Cloud Software Group