Control Plane Engineer at Supabase designing and maintaining APIs for backend solutions. Collaborating with teams for smooth integration and enhancing public API experience.
About the role
- Lead Escalation Engineer working on MDM software EBX. Analyzing customer logs and coordinating engineering triages while ensuring customer satisfaction.
Responsibilities
- Analyzing customer logs
- Setting up customer environments to reproduce their conditions
- Provides an initial analysis and answer to the support team
- Forward escalation to the engineering team
- Help engineering team in triaging escalations received from support
- Coordinating meetings with other engineers to address complex issues
- May assist the L1 team in calls with customers
- Suggesting enhancements on the product, and as well on the product documentation
- Sharing best practices
Requirements
- Solid knowledge of TIBCO EBX
- Ability to debug software code
- Ability to build environments which permits to reproduce customer environments (experience with containers, Java EE, and EBX are mandatory)
- Customer orientation focus
- Good experience on problems solving
- Strong capacity to interact with peers and coordinate internal work force
Benefits
- Equal Employment Opportunity (EEO) compliance
- Reasonable accommodations for disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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