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About the role
- Manager leading Kii Health’s short-term disability division and healthcare case-management teams. Driving service quality, operational performance, compliance, and client outcomes across North America.
Responsibilities
- Lead the daily operations of the Short-Term Disability department
- Supervise, coach, mentor, and develop Nurse Case Managers and Disability Coordinators
- Monitor workloads, staffing levels, referral volumes, and operational capacity to meet SLAs and client expectations
- Conduct performance reviews, one-on-one meetings, and ongoing coaching
- Oversee complex or high-risk disability cases
- Monitor departmental performance using operational metrics such as referral volumes, caseloads, claim durations, return-to-work outcomes, productivity, client satisfaction, and quality indicators
- Conduct quality assurance audits for documentation accuracy, consistency, and compliance
- Improve workflows, standardize processes, and implement operational efficiencies
- Participate in client meetings, business reviews, and service discussions
- Manage escalated client concerns
- Support new client implementations, operational initiatives, and strategic projects
- Assist with departmental budgeting, staffing utilization, and resource planning
- Ensure compliance with privacy legislation, disability management best practices, company policies, and contractual obligations
Requirements
- Bachelor's degree in Nursing, Health Sciences, Human Resources, or a related field
- Minimum five years of disability management experience
- Minimum three years of leadership or management experience
- Experience leading Nurse Case Managers, Disability Coordinators, or multidisciplinary healthcare teams
- Strong understanding of short-term disability management, return-to-work planning, workplace accommodation, and employer-sponsored disability programs
- Knowledge of Employment Standards, Human Rights legislation, and disability management best practices
- Disability Management certification (CDMP, CCDP, or equivalent) considered an asset
- Excellent leadership, coaching, and team development skills
- Strong analytical, organizational, and problem-solving abilities
- Exceptional written and verbal communication skills
- Advanced proficiency with Microsoft Office
- Experience using disability management systems and reporting tools
- Ability to manage competing priorities while maintaining high quality and client service
- Successful completion of a background check required for final candidates
Benefits
- Collaborative and innovative organization
- Culture of continuous improvement, teamwork, and professional development
- Leaders empowered to make meaningful contributions and drive positive change
- Inclusive and accessible workplace
- Equal opportunity employer
- Accommodation available at any stage of the recruitment process
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