QA Manager building AI - native automation frameworks and leading QA teams for Knotch’s AI - native website infrastructure. Improving testing, quality, and release confidence across cloud - based products.
About the role
- QA Analyst testing communication systems and managing defects for Computershare, a global financial administration leader. Supporting digital, print, data, billing, and document delivery solutions.
Responsibilities
- Develop and execute system test strategies, test plans, test scenarios, and test cases
- Review business and functional requirements, solution designs, and acceptance criteria for testability, risks, gaps, and traceability
- Prepare test data and execute system, integration, regression, and user acceptance support testing
- Validate system functionality, data accuracy, business processes, and output quality
- Maintain understanding of internal applications, document and statement solutions, data interfaces, billing processes, delivery channels, and supporting platforms
- Provide testing effort estimates and contribute to project planning, scheduling, resource allocation, and post-project analysis
- Identify, document, track, investigate, retest, and support resolution of defects and system issues
- Record testing evidence, communicate testing progress and quality risks, and provide status updates to stakeholders
- Collaborate with Business Analysts, Developers, Project Managers, Operations teams, and client-facing stakeholders
- Support client and internal change initiatives involving platform enhancements, process automation, data and file-interface changes, billing improvements, and communication delivery solutions
- Contribute to continuous improvement of QA processes, tools, standards, and methodologies
- Lead and coordinate testing activities, including test planning, strategy, and execution
- Prepare testing documentation and guide testers and project teams as needed
- Manage competing priorities, deadlines, and complex system, data, and output-related issues
Requirements
- 3–5 years of experience in Software Testing, Quality Assurance, or a related field
- Strong knowledge of test case design, testing methodologies, and QA best practices
- Experience creating and executing system, integration, regression, and user acceptance tests
- Ability to interpret business and functional requirements and identify testing scenarios, risks, and gaps
- Experience with defect management, test documentation, evidence capture, and regression testing
- Strong analytical, problem-solving, and communication skills with high attention to detail
- Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment
- Collaborative, results-oriented, and adaptable, with the ability to quickly learn new systems and processes
- Bachelor's degree in IT, Computer Science, Business, or a related field, or equivalent practical experience
- Preferred: experience validating document and statement outputs
- Preferred: experience with Microsoft Test Manager, TFS, Azure DevOps, or similar testing tools
- Preferred: exposure to automation testing
- Preferred: familiarity with SQL/database queries, APIs, XML/JSON, file-based interfaces, system integrations, Agile and Waterfall methodologies
- ISTQB or equivalent testing certification preferred
Benefits
- Flexible work arrangements
- Paid time off
- Observed holidays
- Vacation pay
- Salary sacrifice to purchase company shares with a company contribution
- Recognition awards
- Team get-togethers
- Support for professional growth and development
- Inclusive workplace culture
- Recruitment accommodations and adjustments
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