Principal Applied AI Developer creating scalable ML infrastructure for Autodesk. Leading complex initiatives and defining technical strategy for AI capabilities.
About the role
- Senior Platform Engineer managing and evolving the telephony systems for real-time sales workflows at Conquer. Solving challenges in reliability and infrastructure while working directly in production environments.
Responsibilities
- Own and scale Conquer’s telephony systems powering real-time sales workflows in Salesforce.
- Solve reliability, performance, and infrastructure challenges while shaping the future of our platform.
- Design, build, and scale Conquer’s telephony infrastructure and supporting services
- Own integrations with domestic and international SIP Trunking providers
- Work directly in production environments, troubleshooting real-time call quality and reliability issues
- Improve observability across the voice stack, including SIP, RTP, and media paths
- Develop and evolve call routing, dialing workflows, and real-time communication services
- Partner with Product, Engineering, and Customer teams to shape the calling experience
- Contribute to architectural decisions, including ongoing platform and orchestration improvements
- Document systems and create runbooks that improve team understanding and operational readiness
Requirements
- 5+ years of backend, platform, or infrastructure engineering experience
- Strong experience with telephony systems including, OpenSIPS and FreeSWITCH
- Experience debugging SIP and RTP issues using tools such as packet captures or SIP traces
- Experience operating and owning real-time systems in production environments
- Strong ability to debug complex telephony issues, including SIP signaling, RTP/media paths, and call quality problems
- Experience designing and maintaining reliable, scalable systems with a focus on performance and uptime
- Familiarity with observability, monitoring, and incident response in production environments
- Experience building or maintaining backend services using languages like Python or Go
- Ability to communicate complex technical concepts clearly to cross-functional teams
Benefits
- Competitive Compensation
- Equity Opportunities
- Remote-First Flexibility
- Comprehensive Benefits for US candidates including health, dental, vision, and 401(k) with company match
- A growth-focused culture with learning budgets, mentorship, and internal mobility
- Generous PTO
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