About the role

IT Support Analyst managing end-user technology services at Cooke seafood company. Resolving technical issues, overseeing field services, and ensuring service quality.

Responsibilities

Diagnose and resolve a wide range of end-user hardware, software, and connectivity issues.
Perform root-cause analysis for recurring incidents and recommend preventative actions.
Support field services activities, including workstation deployment, troubleshooting, and equipment maintenance.
Fulfill non-standard service requests and perform approved system or application configurations.
Maintain and improve knowledge base articles, SOPs, and troubleshooting documentation.
Coordinate with infrastructure, network, and application teams to resolve cross-functional issues.
Support onboarding and offboarding activities, including accounts, devices, and access.
Monitor ticket queues and ensure response and resolution SLAs are met.

Diploma or degree in IT, Computer Systems, Networking, or equivalent experience.
2–4 years of experience in IT support, service desk, or field services.
Experience with Microsoft 365 administration, endpoint management, and remote support tools.
Familiarity with incident, request, and knowledge management processes.

Health Benefits: Includes coverage for dental, vision, and extended medical care.
Insurance: Life and disability insurance provided for financial security.
Support Services: Access to an Employee Assistance Program (EAP).
Financial Planning: Opportunity for RRSP matching to support your retirement savings.
Time Off: Paid vacation, holidays, and sick leave for work-life balance.
Wellness: Wellness programs and access to on-site gym facilities (available in some locations).
Career Development: Professional growth opportunities and avenues for advancement.
Perks: Employee discounts on company products or services.
Convenience: On-site parking or parking allowance.