About the role

Low-carbon energy partnerships lead growing Creative Energy’s Vancouver district-energy network. Managing customers, developers, municipal stakeholders, and new thermal-system connections.

Responsibilities

Lead customer relationship management for existing customers and serve as a key contact for prospective customers and external stakeholders
Identify and advance growth opportunities in the Core service area by monitoring development activity and establishing relationships with developers, architects, consultants, and prospective projects
Identify and advance opportunities to convert existing buildings to Core TES connections
Collaborate with the operations team to build and maintain relationships with building operators in downtown Vancouver
Build and maintain relationships with City of Vancouver and Metro Vancouver stakeholders involved in development, sustainability, energy, and building policy
Apply knowledge of municipal policies, bylaws, and regulatory requirements in customer discussions and stakeholder engagement
Participate in industry associations and forums with customers, energy managers, and consultants
Support regulatory processes by leading customer consultations and coordinating materials with the regulatory team
Maintain knowledge of Vancouver’s market, development activity, market trends, municipal bylaws, building codes, and energy-use requirements
Support the evolution of the Core steam system from a customer and market perspective

Degree or Diploma in a relevant discipline, e.g. Commerce, Business, Marketing, Communications, Engineering, Real Estate
8+ years of experience in government relations, business development, or customer relations in a related field
Experience building professional relationships within the commercial and residential real estate community
Well-connected within the commercial and residential real estate community and building-management community
Familiarity with customer engagement and relationship management best practices
Customer relationship and key account management experience
Experience shaping and advancing business development and origination opportunities
Understanding of Vancouver’s real estate market dynamics and development trends, or willingness to develop that understanding
Knowledge of Vancouver bylaws applicable to new and existing buildings as they relate to energy systems and greenhouse gas intensity
Experience with CRM systems
Strong organizational, planning, and time management skills
Familiarity with origination and project development processes, real estate development, facilities operations and maintenance, sustainability and decarbonization objectives, municipal government relations, and commercial deal structuring are assets