Customer Success Engineer optimizing enterprise adoption and ROI for Cyera’s AI trust and data - security platform. Driving onboarding, technical enablement, troubleshooting, and executive customer success.
About the role
- Customer Success Engineer driving enterprise adoption, retention, and ROI for Cyera’s AI data-security platform. Troubleshooting cloud and data technologies while guiding customer success.
Responsibilities
- Serve as the primary technical expert on the Cyera Platform
- Establish trusted-advisor relationships with customers from practitioners to executives
- Drive customer adoption through onboarding and training
- Understand customer requirements, challenges, and desired business outcomes
- Design and deliver customized use cases using a consultative approach
- Drive sustained platform adoption, customer engagement, expansion, business objectives, and technology objectives
- Identify and resolve blockers to customer success with peers
- Advocate for customer feedback and influence Cyera’s roadmap and product development
- Use self-paced training resources to support customer education
- Troubleshoot and resolve technical customer issues
- Monitor and report customer well-being, health, and usage indicators
- Develop joint success plans with customers
- Document and share best practices internally and externally
- Mentor team members and support professional development
- Participate in interviewing and onboarding team members
- Conduct Quarterly Business Reviews to evaluate progress and identify improvements
Requirements
- Associates degree or equivalent experience required
- Bachelor’s degree in Computer Science or similar experience a plus
- 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
- A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
- A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
- Prior experience collaborating with Development teams
- Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments
- 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)
- Experience with programming or scripting languages and familiarity with APIs and web services
- Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred
- Prior experience working in a software company in a technical customer-facing role is essential
- Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
- A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty
- Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships
- A clear and concise verbal and written communicator, capable of conveying complex information effectively
- Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise
- Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation
- Travel between 25-50% annually
Benefits
- Ability to work remotely, with office setup reimbursement
- Competitive salary
- Paid holidays and sick time
- Health, vision, and dental insurance
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