Customer Success Engineer driving enterprise adoption, retention, and ROI for Cyera’s AI data - security platform. Troubleshooting cloud and data technologies while guiding customer success.
About the role
- Customer Success Engineer optimizing enterprise adoption and ROI for Cyera’s AI trust and data-security platform. Driving onboarding, technical enablement, troubleshooting, and executive customer success.
Responsibilities
- Serve as the primary technical expert on the Cyera Platform
- Act as a trusted advisor to customers from practitioners to executives
- Drive customer adoption through onboarding and training
- Understand customer requirements, challenges, and desired business outcomes
- Design and deliver customized use cases using a consultative approach
- Drive sustained adoption, customer value, and return on investment
- Lead ongoing customer engagement and expansion
- Identify and resolve obstacles and blockers to customer success
- Advocate for customer feedback and influence Cyera’s roadmap and product development
- Support customer education through self-paced training resources
- Troubleshoot and resolve technical issues
- Monitor and report customer health, usage indicators, and overall well-being
- Develop joint success plans with customers
- Document and share best practices internally and externally
- Mentor team members and support professional development
- Participate in interviewing and onboarding new team members
- Conduct Quarterly Business Reviews and identify improvement opportunities
Requirements
- Associates degree or equivalent experience required
- Bachelor’s degree in Computer Science or similar experience a plus
- 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
- 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration
- Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments
- Experience with programming or scripting languages and familiarity with APIs and web services
- Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management with hands-on experience preferred
- Prior experience working in a software company in a technical customer-facing role is essential
- Track record of owning customer relationships, including onboarding, renewal, and expansion
- Prior experience collaborating with Development teams
- Strong project management skills
- Self-starter able to thrive in an ambiguous, fast-paced, deadline-oriented startup environment
- Results-oriented mindset with a track record of driving revenue growth, customer satisfaction, feature adoption, and customer retention
- Self-motivated, proactive, and innovative team player
- Excellent interpersonal and customer relations skills
- Clear and concise verbal and written communication skills
- Proficiency in leading executive meetings and technical workshops
- Ability to work autonomously and tackle intricate challenges
- Ability to travel 25–50% annually
Benefits
- Ability to work remotely, with office setup reimbursement
- Competitive salary
- Paid holidays and sick time
- Health, vision, and dental insurance
- Potential merit increases based on individual or company performance, time in role, and other discretionary factors
- Travel opportunity between 25–50% annually
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