Bilingual Nurse Case Manager coordinating rare - disease care, reimbursement, monitoring, and drug access for Cencora’s healthcare services. Supporting patients, providers, insurers, and pharmaceutical partners across Canada.
About the role
- Service Manager leading Ottawa boiler and HVAC field service operations for an established Canadian manufacturer. Coaching technicians, managing emergency coverage, and growing profitable aftermarket services.
Responsibilities
- Lead, coach and develop a team of 6–10 Service Technicians, including recruiting, onboarding, training, performance management and ongoing feedback
- Deliver timely, high-quality service in a high-volume, short-cycle environment
- Manage 24/7 emergency service coverage
- Oversee daily service operations, assigning and scheduling technicians by skill set, workload, priority and customer requirements
- Provide technical leadership on complex field issues involving boilers, pumps, systems, controls and related equipment
- Grow the aftermarket business, including preventive maintenance agreements, upgrades, parts and other service solutions
- Prepare service, sales, project quoting and estimating proposals for customers
- Build customer relationships through communication, site visits and follow-up
- Identify sales opportunities and partner with the Sales team to track and close them
- Develop and improve field procedures, work processes and project-planning standards
- Monitor service performance, reduce costs and improve profitability
- Champion a safety-first culture and ensure compliance with health and safety requirements
- Collaborate with the General Manager, Sales, manufacturing and other departments to align service delivery with business priorities
Requirements
- 5–10+ years of technical field service team management in a comparable environment such as boilers, HVAC, heavy equipment, or related mechanical systems
- Experience in a high-volume, short-cycle service organization providing 24/7 support across a broad geographic area
- Proven ability to manage, coach and develop direct reports
- Experience building customer service and operational improvement programs
- Experience developing project and work proposals for customers
- Intermediate proficiency with Microsoft Office (Word, Excel, Outlook)
- Valid driver's license and eligibility to work in Canada
- Bilingual in English and French (highly valued for this market)
- Experience servicing commercial and industrial boilers
- Exposure to Lean and Continuous Improvement tools and techniques
- Post-secondary diploma in a related technical field and/or business training
Benefits
- Annual performance bonus
- Company vehicle
- A leadership role with real ownership over a branch service operation and its growth
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