Overnight bilingual banking advisor supporting RBC clients through phone, chat, video, and digital channels. Resolving banking concerns and delivering client - focused solutions for Canada’s largest bank.
About the role
- Bilingual Sales Performance Specialist driving adoption of v10 Apex for Quebec customers. Engaging existing clients to improve dealership workflows and maximize performance through consultative selling.
Responsibilities
- Contact existing customers to introduce the v10 Apex upgrade and the opportunities for their business.
- Lead structured discovery conversations to identify gaps in workflows, process execution, and operational efficiencies, i.e., Digital Retail, CRM, Digital Service, database consolidation and data clean up.
- Identify PBS products that align with dealership business goals that will result in measurable improvements in performance and profitability.
- Present targeted workflow redeployment solutions based on specific dealership needs.
- Maintain long-term relationships with customers to ensure continued engagement with PBS and strengthen customer retention by increasing product reliance and system integration.
- Present the value of coaching and guidance to dealership teams on product functionality, workflow best practices, and process improvement.
- Encourage consistent implementation of automated processes and tools that improve performance and scalability.
- Build urgency and alignment around the value of adopting v10 Apex using a structured consultative selling methodology.
- Partner closely with delivery, training, and account teams to ensure a clean transition from sale to execution
- Maintain visibility on pipeline progress and status of committed engagements
- Maintain consistent pipeline activity and discipline follow-through across assigned accounts.
- Track and report on adoption metrics, engagement levels, and customer outcomes.
- Measure the effectiveness of adoption initiatives and continuously refine strategies.
- Contribute to dashboards, reporting, and insights that support data-driven decision-making.
Requirements
- Excellent communication skills in French and English
- Post-secondary education in Business, Technology, or a related field; or equivalent experience.
- Dealership experience - strong interpersonal and relationship-building skills with the ability to influence and engage dealership leadership.
- Proven consultative sales experience with the ability to influence customer decisions, drive product adoption, and secure customer commitment.
- A customer-first mindset focused on understanding needs, solving problems, and delivering long-term value.
- Confidence and decisiveness in leading strategic business discussions and recommending solutions.
- Ability to work in a high-volume, goal; driven environment.
- Experience supporting customers through change management and engaging them in adoption initiatives.
- PBS or relevant DMS industry experience preferred.
- Occasional travel may be required within Canada and the US; valid passport, visa (if applicable), and full driver’s license are required
Benefits
- Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
- Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
- Comprehensive health benefits - Medical and dental coverage to support your well-being.
- Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
- Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
- Employee recognition - Regular appreciation programs and performance-based incentives
- Competitive compensation package
- Competitive annual base salary
- Attractive referral bonuses
- Staff discounts – Exclusive savings with partners such as GM, Dell, and more
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