About the role

Multi-Unit Practice Manager overseeing operations, compliance, staffing, and growth across dental practices in London and St. Thomas. Supporting teams within Canada’s largest dental network.

Responsibilities

Build and execute plans to improve daily practice operations, maximize productivity, achieve operational excellence, and increase organic patient growth
Review the clinic environment and key business indicators to identify problems, concerns, and improvement opportunities
Provide coaching and direction to the team
Partner with Compliance, DC Institute, and Human Resources to ensure provincial health regulation compliance
Manage and oversee compliance programs within the practice
Lead by example to prioritize patient safety
Follow the practice’s Health and Safety Policies and Procedures and applicable provincial legislation
Lead, coach, and motivate the team to improve productivity, engagement, and patient retention
Implement company programs, policies, and procedures
Support action plans and motivate the team to meet operational and company objectives
Support recruitment efforts, interview dental professionals, and assess best fit
Manage and analyze daily staffing costs and payroll administration
Oversee the accounts receivable process

University or College Diploma in business or office administration
3–5 years of experience as a Dental Practice Lead or Dental Practice Manager required
Experience in a supervisory or management role contributing to business operations, including staff scheduling, finances, inventory, and people management
Strong business acumen
Extensive experience in budgeting and forecasting
Experience with dental software systems and Microsoft Office preferred
Strong commitment to maintaining health regulation and operational standards
Willingness to work varied hours to align with business needs
Must be legally authorized to work in Canada