Training and skills development technician at Desjardins assisting with training logistics and quality assurance. Evaluating training needs and preparing technical notes for team members.
Responsibilities
Assist with needs analysis as well as training logistics and delivery
Help with quality assurance by sharing expertise throughout the product/service delivery process
Serve as technical expert and provide discipline-specific support for unit’s activities, initiatives and processes
Research and analyze processes, information management and data processing
Solve technically complex problems and recommend changes or adjustments to methods and procedures
Evaluate training needs and identify and validate training approaches, tools, and content
Carry out specialized technical studies, research and analysis
Roll out and maintain software and manual and automated processes
Train users
Prepare technical notes to enhance skills and knowledge of team members
Help practitioners follow unit’s standards and processes and use its business solutions, tools, and systems
Requirements
General college diploma in a related field
A minimum of three years of relevant experience
Knowledge of French is required
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
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