Business advisor serving and developing relationships with members and clients at Desjardins. Providing customer service and advising on best solutions based on client needs.
Responsibilities
Establish an advisory relationship by identifying current and potential needs and supporting client retention
Set goals and advise members and clients on the best solutions and strategies
Process client requests for information and solve complex problems
Follow up with practitioners as needed
Identify problems and recommend solutions
Collect, compile and analyze data
Prepare reports and recommendations
Assess customer satisfaction and service quality, follow up and make improvements as needed
Monitor the industry to stay on top of the latest trends, opportunities and best practices in your field
Requirements
College diploma in a related field
A minimum of one year of relevant experience
Knowledge of French is required
Action oriented
Customer Focus
Differences
Drive results
Interpersonal Savvy
Nimble learning
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
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