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About the role

  • Business advisor serving and developing relationships with members and clients at Desjardins. Providing customer service and advising on best solutions based on client needs.

Responsibilities

  • Establish an advisory relationship by identifying current and potential needs and supporting client retention
  • Set goals and advise members and clients on the best solutions and strategies
  • Process client requests for information and solve complex problems
  • Follow up with practitioners as needed
  • Identify problems and recommend solutions
  • Collect, compile and analyze data
  • Prepare reports and recommendations
  • Assess customer satisfaction and service quality, follow up and make improvements as needed
  • Monitor the industry to stay on top of the latest trends, opportunities and best practices in your field

Requirements

  • College diploma in a related field
  • A minimum of one year of relevant experience
  • Knowledge of French is required
  • Action oriented
  • Customer Focus
  • Differences
  • Drive results
  • Interpersonal Savvy
  • Nimble learning

Benefits

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses

Job title

Job type

Full Time

Experience level

Junior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

HybridGranbyCanada

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