Client financial services agent supporting Desjardins members and advisors with investment, financing, protection, and routine transactions. Providing personalized service, solutions, sales support, and business development.
Responsibilities
Handle client requests, perform tasks and research as needed, and recommend appropriate solutions
Help colleagues manage their agenda and emails
Be attentive to members’ and clients’ needs and recommend solutions meeting their needs and expectations
Help members and clients choose and use tools and channels based on their desired independence and automation
Seize business opportunities and participate in sales development initiatives
Provide personalized support to members and clients and assist advisors in delivering services and maintaining business relationships
Create offers for routine transactions and help sell products and services based on member and client needs and current strategies
Provide excellent customer service and support business development
Requirements
Attestation of Collegial Studies
A minimum of three years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Mutual fund representative certificate – Autorité des marchés financiers
Knowledge of French is required
Action oriented
Communicates effectively
Customer Focus
Differences
Interpersonal Savvy
Nimble learning
Situational adaptability
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
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