Bilingual French Collections Analyst managing customer accounts and resolving overdue balances. On-site role with Uline, a North American shipping and packaging materials distributor.
Responsibilities
Manage an assigned portfolio of customer accounts, building relationships via phone and email
Resolve past-due balances by identifying root causes and partnering with customers on payment solutions
Maintain accurate account records, documenting collection activity and customer interactions
Collaborate with Credit, Customer Service and Sales teams to reduce aging and minimize bad debt
Attend the Finance Bilingual (French) hiring event and interview by scheduled appointment
Requirements
Fluent in both verbal and written English and French required
High school diploma or equivalent
Bachelor’s degree preferred
1+ years of collections, accounts receivable or customer service experience preferred
Working knowledge of Microsoft Word and Excel
Strong communication skills with a customer-focused, solution-oriented mindset
Registration and scheduled appointment required; no walk-ins
Full-Time Hours: Monday - Friday, 8:30 AM to 5 PM
Benefits
Company-paid extended health coverage
RRSP with 6% employer match starting day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
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