PR Manager developing media, influencer and communications programs for national consumer brands at independent agency Rethink. Managing clients, campaigns, budgets and high - performing teams.
About the role
- Senior public affairs advisor shaping Desjardins complaint management, media relations and strategic initiatives. Advising stakeholders and representing the organization in complex negotiations.
Responsibilities
- Advise clients and partners on positioning, planning, development, execution and monitoring of strategic complaint management initiatives and projects
- Serve as expert advisor or mediator to complainants, sectors and other stakeholders to resolve major complaints
- Negotiate with parties to reach a settlement agreement
- Develop and update policies, standards, models and programs supporting strategic projects and initiatives
- Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
- Represent the unit before decision-making bodies
- Represent Desjardins’s position when making agreements with external partners and organizations
- Help maintain the organization’s image and promote policies and programs for external audiences through public relations, media relations, lobbying and institutional affairs
- Handle complaints to improve strained relationships with members/clients and protect the organization’s reputation and brand image
- Lead complex and innovative development projects and strategic initiatives
- Serve as specialist advisor, subject matter expert, resource person and coach for decision-making bodies
Requirements
- Bachelor's degree in a related field
- A minimum of six years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Action oriented
- Customer Focus
- Differences
- Interpersonal Savvy
- Nimble learning
- Plans and aligns
- Strategic mindset
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
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Not specified
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