Senior Technical Solutions Consultant deploying and integrating Regology for enterprise clients. Translating API, AI, RAG, and MCP requirements across customer, product, engineering, and sales teams.
About the role
- Solution Engineer leading implementation and customer success for DistillerSR’s AI-enabled literature review platform. Configuring workflows, integrations, and business logic while driving adoption for healthcare customers.
Responsibilities
- Act as a trusted technical advisor, providing expert guidance and hands-on assistance in deploying, managing, and optimizing software solutions
- Build and maintain strong relationships with assigned named accounts to drive long-term customer success and value
- Manage multiple projects, accounts, deadlines, and milestones over extended project durations
- Facilitate and lead requirements-gathering workshops and document solution designs
- Guide and configure DistillerSR software solutions according to best practices and client-specific business processes, rules, and functional requirements
- Lead business requirements for integration, data conversion, and complex business logic
- Verify configured solutions and alignment with customer objectives
- Support client User Acceptance Testing, issue triage, and resolution during solution delivery
- Design and implement AI-driven workflows within DistillerSR and LLMs
- Provide ongoing knowledge transfer to client project team members
- Analyze customer usage data to increase product adoption and optimize business processes
- Conduct customer check-ins, identify risks, and develop churn-mitigation action plans
- Track, communicate, and escalate critical client concerns while mobilizing internal resources
- Conduct quarterly ROI meetings to assess delivered value and identify improvements
- Collaborate with Sales, Marketing, Product Development, and other departments to drive product adoption and revenue protection
- Serve as the highest-level internal product expert and advise departments on complex issues
- Maintain product and domain expertise and advocate for customer-driven product decisions
- Participate in continuous improvement initiatives and draft services-related policies, procedures, and work instructions
- Identify product expansion opportunities and refer additional licensing needs to Account Executives
- Ensure customer satisfaction through product knowledge, technical expertise, responsiveness, and professionalism
- Travel internationally up to 15% of the time
Requirements
- University degree or college diploma with a concentration in Computer Science, Information Systems, Business, Commerce, or equivalent experience
- Minimum of two years of relevant experience in software implementation, consulting, or account management
- Excellent communication, presentation, facilitation, time management, and interpersonal skills
- Strong technical skills, including an understanding of API, LLM, & MCP technologies
- Strong client relationship skills with a proven ability to manage expectations and drive adoption
- Experience defining and documenting business processes and transaction flows
- Experience configuring business logic in a web-based platform (no programming skills required)
- Working knowledge of the software delivery life cycle
- Experience conducting quarterly business reviews or ROI assessments with customers
- Demonstrates professionalism in a customer-facing role
- Strong cross-functional collaboration skills
- Well-developed computer skills, including proficiency with Microsoft Office and Google Workspace tools
- Ability to travel internationally, up to 15% of the time
Benefits
- Flexible work hours and work arrangements
- Benefits coverage from Day One
- Annual winter holiday shutdown
- Three weeks vacation
- Wellness reimbursement
- Professional development support
- Career growth opportunities
- Great culture working in the heart of the Kanata North Tech Park
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