DNAstack creates cutting edge software technologies that help scientists more easily discover, access, and analyze the world’s exponentially growing volumes of genomic and clinical data.

DNAstack

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customer-success-manager

<DNAstack> is a software company offering Omics AI, a standards‑compliant SaaS platform that enables federated discovery, sharing, and AI‑powered analysis of omics and health data. It helps data custodians connect, protect, and share sensitive genomic and health datasets across distributed national and international research networks while maintaining GA4GH compliance, privacy, and security. DNAstack’s products power pandemic surveillance, neuroscience, rare disease, and oncology collaborations by making federated data findable, accessible, and analyzable without centralizing sensitive data.

• Serve as the primary technical point of contact for customer support tickets, partner inquiries, and data delivery requests
• Triage, diagnose, and resolve failed secondary and tertiary pipeline runs, annotation and sorting bugs, and cloud permission issues
• Lead root-cause investigations into missing variants, control sample mismatches, and runtime bottlenecks, and communicate findings to customers
• Create knowledge-base articles, runbooks, and FAQs from recurring issues
• Monitor production workflows and dataset deployments across GCP and AWS
• Define and run quality-control checks for pipeline inputs and outputs, including sample identity, coverage, and variant-level QC metrics
• Run regression and validation tests on pipeline and platform releases using reference materials such as GIAB
• Estimate and track workflow compute costs across cloud platforms
• Document incidents and track fixes through completion with engineering
• Maintain and upgrade pipeline dependencies with full re-validation
• Onboard customers by validating target capture files, metadata sheets, and sample identifiers
• Submit, track, and verify sample runs and re-analyses across customer accounts
• Re-index, reload, and verify dataset nodes across deployment environments
• Generate customized data subsets, including BAM slices, collection-level VCFs, and targeted TSV extracts
• Format and QC structural variant, short tandem repeat, and methylation outputs for partner handoffs
• Partner with Business Development on demo datasets, proofs of concept, and compute cost estimates
• Bring structured customer feedback to product and engineering to shape the roadmap
• Benchmark variant callers and pipeline parameters
• Partner with the Staff Bioinformatician on exploratory features and participate in the internal bioinformatics journal club

Bioinformatics Customer Success Specialist

Bioinformatics customer success specialist supporting DNAstack’s precision-medicine data-sharing platform. Managing genomic pipelines, quality validation, customer onboarding, and technical issue resolution.

program-manager

• Own and drive external client programs, ensuring successful execution of contracted deliverables
• Address client inquiries and maintain high-level stakeholder engagement
• Lead cross-functional collaboration with product, engineering, and design teams
• Negotiate priorities and remove execution roadblocks
• Identify project execution risks and enact mitigation strategies with internal teams
• Organize and facilitate weekly external and internal meetings
• Prepare agendas and presentations, take minutes, and send succinct actionable summary communications
• Manage project budgets, external reports, and invoicing
• Identify and lead strategic opportunities to expand services to existing and new clients
• Serve as a strategic partner to executive leadership teams by providing insights, rationale, and recommendations
• Support, develop, and model best project management practices
• Embed and support customer success practices throughout project management
• Drive additional strategic initiatives based on business needs and opportunities for impact
• Report to the Director of Market Development
• Contribute to projects advancing research in Parkinson’s disease, ALS, Autism, genomics, and health research

Senior Program Manager

Senior Program Manager delivering client programs for DNAstack’s precision medicine and biomedical data-sharing software. Coordinating cross-functional teams, budgets, contracts, and executive stakeholders.

full-stack-engineer

• Share leadership in the design and development of key systems
• Architect services using well-accepted design patterns to allow for iterative development and future scaling
• Proactively identify architectural and code weaknesses and recommend appropriate solutions
• Prototype, develop, test, and deploy applications
• Work with the product team, collaborate with customers, partners, and peers to identify product requirements
• Perform functional and code reviews, contributing to the overall readability and maintainability of code
• Research and select the appropriate tools for new or existing applications, with emphasis on efficiency and security
• Create system design and application documentation and maintain resources
• Guide junior members of our team towards strategic goals and technical excellence
• Develop and maintain notebook environments (Python/R) for reproducible cross-dataset bioinformatics analysis
• Build reusable workflow templates for spatial and single-cell integration pipelines intended for public release
• Support federated data access across multi-tenant cloud environments connecting independent disease research consortia on shared infrastructure

Software Engineer II

Full-stack Software Engineer developing key systems and collaborating on genomics solutions at DNAstack. Work with cross-functional teams in a flexible, remote-friendly environment.

• Own and drive external client programs, ensuring the successful execution of contracted deliverables, proactively addressing client inquiries, and maintaining high-level stakeholder engagement
• Lead cross-functional collaboration with internal product, engineering, and design teams to drive execution, negotiate priorities, and remove roadblocks
• Identify potential project execution risks and work with internal teams to enact mitigation strategies
• Organize and facilitate weekly external and internal meetings, including preparing agendas and presentations, taking minutes, and sending succinct and actionable summary communications
• Manage project budgets, external reports, and invoicing, ensuring financial accountability and transparency
• Identify and lead strategic opportunities to expand services to existing and new clients
• Serve as a strategic partner to executive leadership teams, providing insights, rationale, and recommendations for decision-making
• Work with leadership to support, develop and model best practices project management
• Embed and support customer success practices within all aspects of project management
• Drive additional strategic initiatives as needed, based on business needs and opportunities for impact

Senior Program Manager at DNAstack overseeing client programs and ensuring timely project deliverables in genomics and health research. Leading cross-functional collaboration and strategic client engagement.

product-manager

• Drive market and customer research to understand our core product offering to identify our strengths, weaknesses and opportunities within a competitive health tech ecosystem
• Define and manage the product roadmap setting expectations with all relevant stakeholders
• Play a key role at every stage of the product life-cycle, leading the end to end delivery of new products while constantly aligning our goals directly to our users needs
• Proactively identify and resolve issues that may impair the organization’s ability to meet its strategic, financial and technical goals
• Leverage data/analytics to make decisions, but know how to make the call when all the data isn’t there
• Development of a strategic plan that outlines how our genomics and multi-omics tools will evolve through an understanding of the problems our customers are looking to solve and a vision for how we will stand out in the market
• A deep understanding of our customers and how they utilize the Omics AI (omics.ai) platform to advance their research and clinical outcomes, encompassing various touchpoints such as web applications, data integration, and analysis tools
• A vision towards creating a thriving marketplace within the Omics AI platform, enabling researchers, clinicians, and partners to seamlessly access, share, and monetize their data and tools, driving innovation and collaboration in the genomics and multi-omics fields.

Director of Product

Director of Product at DNAstack driving product development in precision medicine and genomics. Leading cross-functional teams to deliver innovative software and enhance customer outcomes.

DNAstack

About the company

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5 jobs found

Bioinformatics Customer Success Specialist

DNAstack

Senior Program Manager

DNAstack

Software Engineer II

DNAstack

Senior Program Manager

DNAstack

Director of Product

DNAstack