Program Manager owning Sophia, Bullhorn’s Salesforce Agentforce customer - support AI agent. Driving case deflection, prompt optimization, governance, monitoring, and performance reporting.
About the role
- Senior Program Manager at DNAstack overseeing client programs and ensuring timely project deliverables in genomics and health research. Leading cross-functional collaboration and strategic client engagement.
Responsibilities
- Own and drive external client programs, ensuring the successful execution of contracted deliverables, proactively addressing client inquiries, and maintaining high-level stakeholder engagement
- Lead cross-functional collaboration with internal product, engineering, and design teams to drive execution, negotiate priorities, and remove roadblocks
- Identify potential project execution risks and work with internal teams to enact mitigation strategies
- Organize and facilitate weekly external and internal meetings, including preparing agendas and presentations, taking minutes, and sending succinct and actionable summary communications
- Manage project budgets, external reports, and invoicing, ensuring financial accountability and transparency
- Identify and lead strategic opportunities to expand services to existing and new clients
- Serve as a strategic partner to executive leadership teams, providing insights, rationale, and recommendations for decision-making
- Work with leadership to support, develop and model best practices project management
- Embed and support customer success practices within all aspects of project management
- Drive additional strategic initiatives as needed, based on business needs and opportunities for impact
Requirements
- University degree, preferably in sciences and/or business
- 5-10 years of hands-on project management experience, within a B2B or SaaS environment
- Prior experience in a customer-facing role, managing external stakeholders on high-value contracts (e.g. valued at >$1M CAD)
- Prior experience working with product and/or engineering teams
- Previous employment within a small, agile team e.g. startup or small business
- Knowledge expertise in technology, data sharing, genomics, or bioinformatics an asset
- Experience in customer success, product marketing, or community management
Benefits
- Remote friendly, with flexible hours and the opportunity to work on-site at our Toronto office
- Comprehensive health benefits: medical, dental and vision coverage for you and your dependents
- Three weeks vacation
- Unlimited sick days
- Maternity and parental leave top-up programs
- One-time remote office set-up stipend
- Career development and learning support
- Opportunity to participate in DNAstack's Employee Stock Option Program
- Opportunity to contribute to open science and global data-sharing efforts
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