Senior Program Manager at DNAstack overseeing client programs and ensuring timely project deliverables in genomics and health research. Leading cross-functional collaboration and strategic client engagement.
Responsibilities
Own and drive external client programs, ensuring the successful execution of contracted deliverables, proactively addressing client inquiries, and maintaining high-level stakeholder engagement
Lead cross-functional collaboration with internal product, engineering, and design teams to drive execution, negotiate priorities, and remove roadblocks
Identify potential project execution risks and work with internal teams to enact mitigation strategies
Organize and facilitate weekly external and internal meetings, including preparing agendas and presentations, taking minutes, and sending succinct and actionable summary communications
Manage project budgets, external reports, and invoicing, ensuring financial accountability and transparency
Identify and lead strategic opportunities to expand services to existing and new clients
Serve as a strategic partner to executive leadership teams, providing insights, rationale, and recommendations for decision-making
Work with leadership to support, develop and model best practices project management
Embed and support customer success practices within all aspects of project management
Drive additional strategic initiatives as needed, based on business needs and opportunities for impact
Requirements
University degree, preferably in sciences and/or business
5-10 years of hands-on project management experience, within a B2B or SaaS environment
Prior experience in a customer-facing role, managing external stakeholders on high-value contracts (e.g. valued at >$1M CAD)
Prior experience working with product and/or engineering teams
Previous employment within a small, agile team e.g. startup or small business
Knowledge expertise in technology, data sharing, genomics, or bioinformatics an asset
Experience in customer success, product marketing, or community management
Benefits
Remote friendly, with flexible hours and the opportunity to work on-site at our Toronto office
Comprehensive health benefits: medical, dental and vision coverage for you and your dependents
Three weeks vacation
Unlimited sick days
Maternity and parental leave top-up programs
One-time remote office set-up stipend
Career development and learning support
Opportunity to participate in DNAstack's Employee Stock Option Program
Opportunity to contribute to open science and global data-sharing efforts
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