Bullhorn is the global leader in software for the recruitment industry.
More than 10,000 companies rely on Bullhorn’s cloud-based platform to power their recruitment processes from start to finish.
Headquartered in Boston, with offices around the world, Bullhorn is founder-led and employs more than 1200 people globally.
To learn more, visit www.bullhorn.com or follow @Bullhorn on Twitter.

Bullhorn

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support-engineer

Bullhorn is a leading provider of cloud-based software solutions specifically designed for the staffing and recruitment industry. Headquartered in Boston, Bullhorn offers a comprehensive platform that includes applicant tracking, CRM, and recruitment automation tools. The company focuses on enhancing productivity and efficiency for recruitment agencies by streamlining the recruitment lifecycle, from sourcing candidates to onboarding and invoicing. Bullhorn's offerings are enhanced with AI and analytics to provide actionable insights and improve decision-making processes for staffing firms. With over 20 years of experience and a global presence, Bullhorn is committed to empowering staffing agencies to scale their operations effectively and maintain competitive advantages in the market.

Bullhorn is the global leader in software for the recruitment industry. More than 10,000 companies rely on Bullhorn’s cloud-based platform to power their recruitment processes from start to finish. Headquartered in Boston, with offices around the world, Bullhorn is founder-led and employs more than 1200 people globally. To learn more, visit www.bullhorn.com or follow @Bullhorn on Twitter.

• Answering incoming Bullhorn customer tickets via phone, email, and/or chat, asking questions and gathering information to quickly resolve issues
• Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business
• Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future
• Being a critical thinker and using independent judgment when required to solve challenging or new problems that arise
• If unable to fix the issue yourself, connecting the customer to the right experts via defined escalation paths
• Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it
• Share your knowledge gained from troubleshooting issues by contributing to the global Bullhorn knowledge management system through flagging, editing, creating, and reusing articles
• Adhering to key customer and team-focused metrics to maintain high standards in performance

Product Support Analyst

Product Support Analyst assisting Bullhorn customers with technical challenges and providing exceptional support. Responsible for troubleshooting and ensuring customer satisfaction through effective communication and problem resolution.

product-manager

• Defining and driving the product roadmap, development and continual launching of Bullhorn’s AI-powered products and capabilities.
• Understanding staffing and recruiting workflow challenges into AI-powered product opportunities.
• Developing, publishing, and maintaining a living roadmap for AI products and capabilities.
• Continuously prioritizing based on customer input, market needs, stakeholder feedback, product performance, and the rapidly evolving AI landscape.
• Partnering closely with customers to understand how recruiters, sales teams, operations teams, and managers actually work, translating those insights into products that fit real-world staffing workflows.
• Leading cross-functional launch activities, ensuring Marketing, Sales, Support, and Professional Services are prepared and aligned.
• Synthesizing product health indicators to drive ongoing roadmap decisions and product investments.

Product Manager, AI

AI Product Manager driving product development for staffing and recruiting AI solutions. Collaborating with teams to address AI-powered opportunities and customer challenges.

artificial-intelligence

• Advising and supporting customers through digital transformations
• Deploying and optimizing AI-driven Digital Workers across recruitment workflows
• Designing and guiding scalable, transformational workflow architectures
• Delivering advanced reporting and dashboards to measure performance, adoption, and business outcomes
• Consulting with customers on process and technology changes
• Acting as an expert and trusted advisor on AI, automation, and analytics-driven transformation
• Leading end-to-end delivery of Automation, Amplify, and Analytics implementation projects
• Deploying Digital Workers through Amplify to execute AI-driven activities
• Configuring and delivering Bullhorn Analytics solutions
• Providing technical feasibility assessments for configuration requests

Senior Strategic Consultant – AI Solutions, Automation & Analytics

Senior Strategic Consultant at Bullhorn supporting customers with AI solutions and analytics-driven transformation. Leading implementation of automation and data-driven decision-making in staffing industry.

solutions-engineer

• Working with sales engineers to lead client-facing technical requirements gathering sessions.
• Operating as the key liaison between Bullhorn's business units, technology teams, QA, and support teams.
• Working closely with clients and development teams as data is being gathered to ensure comprehensive and accurate transfer
• Working closely with clients to help them identify how Bullhorn can help them solve business problems while keeping expectations within Bullhorn capabilities and offerings.
• Analyzing client business processes, needs and strategies to document and validate required functionality and rationalize functionality with appropriate technology solutions.
• Proactively communicating and collaborating with external and internal customers to analyze information needs and functional requirement

Senior Solution Architect

Senior Solutions Architect leading enterprise software projects for Bullhorn. Collaborating with clients and internal teams to deliver solutions and enhance customer experiences.

• Running discovery sessions with enterprise customers to validate automation workflows
• Translating strategic product direction into detailed epics and user stories
• Leading backlog refinement and sprint planning across multiple complex initiatives
• Partnering with AI and engineering teams to clarify model behavior, edge cases, and workflow logic
• Working through cross-product integration dependencies
• Defining release scope and communicating enablement plans to internal teams
• Triage and prioritization of customer escalations in alignment with roadmap commitments
• Ensuring the team deeply understands customer impact and business value

Product Owner

Product Owner for Bullhorn’s Automation product line driving advanced automation capabilities for staffing firms. Partnering with cross-functional teams to deliver strategic automation solutions and enhance customer experience.

project-manager

• Driving successful delivery of Managed Services/Premium Customer Success projects globally
• Liaising as the primary point of contact for multiple customers as it pertains to their Premium CS/Managed Services packages
• Hosting and organizing customer kick-off calls
• Leading customer projects from requirements definition through deployment
• Establishing and maintaining relationships with relevant customer stakeholders
• Drafting weekly emailed status reports to customers on the progress of their project deliverables
• Reporting project outcomes and/or risks to the appropriate management channels
• Creating and managing multiple project schedules in Clarizen
• Creating and managing multiple JIRAs
• Approving weekly timesheets for all assigned project resources in Clarizen
• Managing the quarterly budget of CaaS hours
• Creating and managing project Slack channels per Premium CS/Managed Services customer
• Working closely alongside all project resources
• Creating and managing customer Managed Services workbooks
• Participating in CloudOps deploys for Managed Services customization deliverables
• Storing and organizing all documentation related to customers’ Managed Services package

Project Manager – Managed Services

Project Manager responsible for delivering Managed Services projects globally to enhance Bullhorn customer success. Leading initiatives from contact to project completion with a focus on technical consultation.

systems-engineer

• Monitor and maintain all production system equipment and services
• Ensure 24/7 availability of the Bullhorn production application environments. This will include weekend on-call responsibilities on a rotating basis.
• Be a mentor to other Systems Engineers within the team
• Document technical environments, processes and procedures.
• Provide direct support to Software Development, Quality Engineering, Customer Support, Professional Services and third-party vendors as needed to resolve production problems
• Maintain network and systems configurations globally across numerous data centers
• Develop system analysis and reporting tools and tools for task automation
• Participate in the planning and execution of new product deployment and enhancement projects, ensuring preparedness in servicing the product

Systems Engineer II

Systems Engineer II responsible for managing Bullhorn’s production environment with 24/7 availability. Delivering high quality products and services in a fast-paced environment.

Bullhorn

About the company

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7 jobs found

Product Support Analyst

Bullhorn

Product Manager, AI

Bullhorn

Senior Strategic Consultant – AI Solutions, Automation & Analytics

Bullhorn

Senior Solution Architect

Bullhorn

Product Owner

Bullhorn

Project Manager – Managed Services

Bullhorn

Systems Engineer II

Bullhorn