Senior Project Manager managing complex Microsoft delivery engagements at Hitachi Solutions. Responsible for project ownership, financial control, and client outcomes with cross - functional teams.
About the role
- Project Manager responsible for delivering Managed Services projects globally to enhance Bullhorn customer success. Leading initiatives from contact to project completion with a focus on technical consultation.
Responsibilities
- Driving successful delivery of Managed Services/Premium Customer Success projects globally
- Liaising as the primary point of contact for multiple customers as it pertains to their Premium CS/Managed Services packages
- Hosting and organizing customer kick-off calls
- Leading customer projects from requirements definition through deployment
- Establishing and maintaining relationships with relevant customer stakeholders
- Drafting weekly emailed status reports to customers on the progress of their project deliverables
- Reporting project outcomes and/or risks to the appropriate management channels
- Creating and managing multiple project schedules in Clarizen
- Creating and managing multiple JIRAs
- Approving weekly timesheets for all assigned project resources in Clarizen
- Managing the quarterly budget of CaaS hours
- Creating and managing project Slack channels per Premium CS/Managed Services customer
- Working closely alongside all project resources
- Creating and managing customer Managed Services workbooks
- Participating in CloudOps deploys for Managed Services customization deliverables
- Storing and organizing all documentation related to customers’ Managed Services package
Requirements
- 3-5 years of project management experience
- Familiarity with the Software Development Lifecycle (SDLC)
- Previous experience working with project management tools like Clarizen, Advanced Jira Roadmaps, and/or Monday.com
- Experience working with the Atlassian Suite (Jira, Confluence)
- Experience and enjoy working in a customer-facing role and helping customers improve their ATS / CRM experience
- Strong attention to details, deadlines and budgetary guidelines
- Strong written and verbal communication skills
- Excellent presentation skills
Benefits
- Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
- Unlimited Planned Paid Time Off
- Global Mental Health Support
- On-Demand Learning & Development
- Quarterly paid volunteer days
- Lucrative Employee Referral Program (eligible for prior to your first day)
- Company-wide mentor program
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