Project Coordinator Intern supporting Clark Builders’ major Red Deer Regional Hospital construction project. Assisting Operations teams with scheduling, documentation, coordination, and site activities.
About the role
- Project Manager leading ServiceNow ITSM and CSM transformation projects for BDO Canada. Managing governance, stakeholders, risks, delivery, and adoption across client implementations.
Responsibilities
- Lead ServiceNow implementation and transformation projects through initiation, planning, execution, deployment, and transition to operations
- Develop and manage project plans, schedules, budgets, resource allocations, governance documentation, and delivery roadmaps
- Manage project scope, timelines, risks, dependencies, issues, and change requests
- Establish project governance frameworks and reporting mechanisms
- Facilitate project status meetings, steering committees, executive updates, workshops, and stakeholder forums
- Coordinate activities across client teams, ServiceNow architects, consultants, developers, QA teams, and operational stakeholders
- Ensure project deliverables meet quality expectations and client requirements
- Build trusted relationships with client sponsors, business leaders, Product Owners, and technical stakeholders
- Serve as primary point of contact for project communications, escalations, governance, and issue resolution
- Define project goals, success criteria, implementation strategies, and operating model considerations with clients
- Lead projects involving ServiceNow ITSM, CSM, workflow automation, platform modernization, and service transformation
- Coordinate discovery, solution design, testing, deployment, release planning, and operational readiness
- Monitor project health, identify risks, and implement mitigation strategies
- Coordinate User Acceptance Testing, deployment readiness assessments, and go-live planning
- Support organizational change, adoption, service transition, and early life support activities
- Monitor project performance indicators and provide regular reporting
- Improve delivery processes, project controls, governance frameworks, and implementation methodologies
- Contribute reusable project assets, accelerators, templates, best practices, knowledge-sharing, and practice development
Requirements
- 5+ years of experience managing technology, enterprise application, digital transformation, or service management projects
- Experience leading ServiceNow implementation, enhancement, upgrade, or transformation initiatives
- Strong understanding of ServiceNow ITSM and/or Customer Service Management (CSM)
- Experience managing project scope, budgets, resources, timelines, risks, and stakeholder expectations
- Knowledge of Agile, Waterfall, and hybrid project delivery methodologies
- Strong understanding of ITIL principles and service management best practices
- Proven experience managing cross-functional teams across business and technical environments
- Experience supporting ServiceNow platform transitions from legacy service management solutions
- Strong facilitation, leadership, presentation, and stakeholder management skills
- Experience working directly with executive, operational, and technical stakeholders
- Exposure to AI-enabled service management capabilities including workflow automation, intelligent routing, self-service, and digital service experiences
- Bachelor's degree or diploma in Information Technology, Business Administration, Project Management, or a related discipline
- PMP certification preferred
- Certified Scrum Master (CSM) or equivalent Agile certification preferred
- ITIL Foundation or higher certification preferred
- ServiceNow Certified System Administrator (CSA) nice to have
- ServiceNow Certified Implementation Specialist (ITSM or CSM) nice to have
- Experience within consulting, advisory, managed services, or professional services environments
- Experience with enterprise service management, service operations, and large-scale technology transformation programs
Benefits
- Comprehensive benefits from day one
- Flexible personal time off policy
- Reimbursement for wellness initiatives
- Extensive opportunities for learning and development
- Flexible blended work model with office, client site, and virtual work
- Support for local and national community events and charity initiatives
- Inclusive and accessible application process
- Competitive total cash compensation
- Personal and professional growth opportunities
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