Project Manager coordinating staffing plans and production schedules for CBC/Radio - Canada’s Montreal News Centre. Managing newsroom logistics, stakeholder negotiations, approvals, and remote on - call coverage.
About the role
- Operations/Project Manager supporting Aspire Software’s vertical-market software portfolio. Managing SaaS operations, executive reporting, customer escalations, and system implementation projects.
Responsibilities
- Manage and resolve customer support and escalation issues
- Handle ad-hoc operational requests and escalations
- Line-manage a small team, including 1:1s, unblocking issues, and approvals
- Monitor and maintain oversight of key business KPIs
- Lead or participate in weekly management meetings with leadership, including weekly reporting
- Prepare and distribute the Friday weekly executive report
- Conduct AR Aging Review
- Produce churn reporting
- Conduct VBS review
- Oversee RW+ implementation and migration
- Manage the RW Legacy sunset process
- Oversee HubSpot implementation across Salesforce, TeamSupport, Intercom, and RW+
- Manage the ValBill project
- Support webinars and marketing email initiatives
- Produce ad-hoc KPI reporting
- Support ValPay Capital initiatives
Requirements
- Proven experience in an operations management and/or project management role, ideally within a fast-paced, tech-enabled or SaaS business
- Experience managing direct reports, including running 1:1s and unblocking day-to-day issues
- Strong track record of managing multiple concurrent projects, including system implementations/migrations (e.g., CRM, billing, support tooling)
- Comfortable owning executive-level reporting and presenting to leadership
- Experience handling customer escalations and cross-functional ad-hoc requests
- Familiarity with tools such as HubSpot, Salesforce, Intercom (or equivalent CRM/support platforms) is a strong plus
- Strong financial acumen and advanced Excel skills
- Building and maintaining reports involving pivot tables, lookups (VLOOKUP/XLOOKUP/INDEX-MATCH), and formula-driven models
- Reconciling and analyzing financial data (aging balances, revenue/churn figures) with a high level of accuracy
- Translating raw data into clear, exec-ready summaries and dashboards
- Excellent communication, prioritization, and stakeholder management skills
- Able to work independently and hit the ground running with minimal handover time
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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