Independent lifestyle and success partner supporting personal development clients through remote coaching programs. Attracting prospective clients via social media within a global, performance - based community.
About the role
- Customer Success Manager guiding enterprise staffing and recruitment firms using Bullhorn’s cloud software. Driving adoption, retention, operational improvements, and strategic outcomes across complex customer portfolios.
Responsibilities
- Serve as the primary point of contact for operational account needs within a portfolio of complex, high-value customers
- Partner with customers to define objectives and drive operational improvements in their Bullhorn environment
- Create and execute iterative Mutual Action Plans with success criteria and milestones
- Own operational governance for assigned customers
- Facilitate client meetings to review goals, metrics, initiatives, and escalations
- Manage support escalations, issue trends, and enhancement requests
- Identify risks and coordinate cross-functional resolution to mitigate customer escalations
- Communicate product updates, system maintenance, and support insights
- Align global, multi-divisional client environments to deliver consistent outcomes
- Collaborate with Customer Success, Product, Technical Support, Product Support, and Account Management teams
- Facilitate Operational Business Reviews and contribute to Executive Business Reviews
- Prepare and present customer performance insights and strategic recommendations
- Consume product and industry training to develop expertise in Bullhorn products and applications
Requirements
- 5–10+ years in Customer Success, Consulting, Professional Services, or Support roles with large or enterprise clients
- Strong technical acumen
- Strategic consulting skills
- Project management skills
- Communication skills
- Technical proficiency across multi-product SaaS environments
- Bullhorn experience preferred and/or willingness to learn
- Deep understanding of client business processes
- Ability to align product capabilities with measurable business outcomes
- Experience managing complex global client relationships across business units and time zones
- Proven ability to lead cross-functional collaboration and deliver under pressure
- High emotional intelligence
- Executive presence
- Ability to manage difficult conversations
Benefits
- Annual target bonus
- Comprehensive benefits package
- Medical, Dental, Vision
- 401(k)
- 401(k) Match
- Unlimited Planned Paid Time Off
- Global Mental Health Support
- On-Demand Learning & Development
- Quarterly paid volunteer days
- Lucrative Employee Referral Program
- Company-wide mentor program
- Career development opportunities
- Promotion from within
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Degree requirement
No Education Requirement
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