About the role

Customer Success Manager driving expansion revenue for Hospitable’s short-term rental software. Managing consultative customer engagement, product adoption, QBRs, and revenue pipeline performance.

Responsibilities

Own and achieve quarterly revenue targets through subscription upgrades, annual conversions, feature adoption, and additional products and services
Identify expansion opportunities within the existing customer base and convert conversations into measurable revenue
Conduct consultative selling to help customers save time, increase revenue, and operate more efficiently using Hospitable
Proactively engage customers through scheduled meetings, personalized outreach, and targeted campaigns
Drive adoption and monetization of Direct Booking, Dynamic Pricing, Upsells, and other revenue-generating tools
Lead 1:1 consultations, group workshops, and product demonstrations
Manage high-value accounts through Quarterly Business Reviews and ongoing strategic conversations
Build and manage a personal pipeline of opportunities
Maintain accurate CRM records and manage activity, pipeline health, forecasting, and results
Bring customer feedback, challenges, and ideas to product and support teams
Collaborate with teammates and cross-functional teams to improve customer outcomes and identify growth opportunities

3+ years of experience in Customer Success, Account Management, Account Executive, or a similar customer-facing role, ideally within SaaS
Experience carrying revenue quotas and consistently meeting or exceeding targets
Commercial mindset with ability to discuss pricing, present value, handle objections, and ask for purchase decisions
Consultative selling approach: understanding customer needs, uncovering challenges, and recommending suitable solutions
Self-motivation, organization, proactive working style, and accountability for performance targets
Excellent communication skills across email, video calls, presentations, and customer conversations
Ability to make complex software products easy to understand and compelling to use
Pipeline and CRM management experience, including opportunity prioritization, consistent follow-up, accurate records, and use of performance data
Technical curiosity and comfort demonstrating and explaining software
Resourcefulness, independent problem-solving, adaptability, and willingness to try new approaches
Ability to collaborate with cross-functional teams
Location is not a requirement; ideal fit works under North American timezones
Experience in short-term rentals, hospitality technology, property management, or revenue management is a plus, but not required

Performance bonus (no cap), paid quarterly, based on quota attainment and up/cross-sell targets
Company equity options through the $HOST token (RSUs), with a current grant value of up to USD $9,700.00
Up to an additional USD $230,756.00 per year in Performance Share Units (PSUs), tied to defined business performance targets
35 days off per year, including self-serve public holidays
Parental leave
US employee healthcare, including EPO, PPO and HSA
401(k) for US employees
Complimentary mental health and emotional support with therapists on call through Spill
Peer recognition virtual coins redeemable for gift cards, donations, or monetary rewards
Supportive, transparent, caring, results-focused team environment
International contractor or employee engagement options for candidates based in the United States, European Union, or Australia