Client Success Manager supporting Morgan Stanley’s Shareworks equity compensation plans. Administering stock awards, reporting, client inquiries, and compliance processes in Montreal.
About the role
- Client Success Manager retaining and expanding commercial real estate accounts for WiredScore and Meter. Advising landlords on digital connectivity, smart buildings and network infrastructure.
Responsibilities
- Own renewal outcomes across your client portfolio, driving retention through proactive engagement, strategic account management and clear articulation of value.
- Identify and develop upsell, cross-sell and expansion opportunities across WiredScore certifications and Meter connectivity infrastructure solutions.
- Partner with Business Development and Meter teams to qualify and progress opportunities within existing client accounts.
- Build strategic account plans supporting long-term retention, revenue growth and deeper client partnerships.
- Develop and maintain multi-threaded relationships with commercial real estate owners, developers, asset managers and other stakeholders.
- Advise clients on digital connectivity, smart building technology and network infrastructure in relation to commercial, leasing and tenant-experience objectives.
- Lead renewal conversations, strategic business reviews and executive-level presentations.
- Identify client risks, resolve challenges and ensure clients realise measurable value.
- Understand Meter's integrated networking infrastructure offering and identify relevant opportunities within existing accounts.
- Conduct discovery-led conversations about connectivity challenges, building infrastructure and future requirements.
- Collaborate with commercial and technical teams to connect client needs with appropriate solutions.
- Translate technical concepts and product capabilities into commercially relevant narratives.
- Work cross-functionally to deliver a consistent, high-quality client experience.
- Maintain accurate account information, renewal forecasts and commercial opportunities in Salesforce.
- Share market intelligence, client feedback and emerging opportunities.
Requirements
- Proven experience in Client Success, Account Management or a comparable commercial, client-facing role.
- Experience in commercial real estate, PropTech, B2B SaaS, telecommunications, connectivity or technology infrastructure.
- Understanding of commercial real estate stakeholders, including landlords, asset managers, developers and property management teams.
- Demonstrated experience owning renewals, client retention or revenue-linked account outcomes.
- Proven ability to develop strong relationships with senior stakeholders and manage complex client accounts.
- Experience identifying commercial opportunities within an existing client base, including upselling, cross-selling or account expansion.
- Excellent communication, presentation and relationship-management skills.
- Exposure to enterprise networking, internet connectivity or technology solutions.
- Experience leading strategic account reviews, QBRs and value-based commercial conversations.
- Familiarity with Salesforce and structured account planning.
- An interest in how technology and connectivity are transforming the built environment.
Benefits
- Enhanced parental leave
- Health insurance, Life insurance, and income protection insurance
- Statutory annual leave, public holidays, and office closure between Christmas and New Year
- Flexible hybrid working & 1 Work From Anywhere week per quarter
- Remote working budget to support your home office environment
- Monthly internet stipend
- Annual learning and development budget of $1000 USD
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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