Customer Success Manager driving expansion revenue for Hospitable’s short - term rental software. Managing consultative customer engagement, product adoption, QBRs, and revenue pipeline performance.
About the role
- Customer Engagement Lead driving customer success and project execution for Aggreko, a global energy solutions provider. Coordinating cross-functional teams to improve service delivery, retention, and growth.
Responsibilities
- Build and maintain trusted relationships with customers, serving as the primary point of contact and escalation lead for service-related matters
- Partner with customers to understand business objectives, define project requirements, gather feedback, and deliver solutions that meet their evolving needs
- Lead the planning, setup, installation, and execution of customer projects while ensuring safety, quality, and successful outcomes
- Collaborate with sales, contracts, operations, fleet, procurement, logistics, and technical teams to ensure projects are delivered on time, within scope, and to agreed service levels
- Oversee technicians and project teams, ensuring they have the training, equipment, resources, and support needed to perform safely and effectively
- Ensure equipment readiness, availability, configuration, and deployment to support successful project execution
- Conduct site visits, audits, and inspections to verify compliance with safety, operational, and quality standards
- Analyze project performance, customer feedback, and service trends to identify efficiencies and drive continuous improvement initiatives
- Represent customer priorities internally, facilitating effective communication, issue resolution, and alignment across functional teams
- Support initiatives that improve service delivery, responsiveness, operational effectiveness, and overall business performance
- Monitor key performance indicators related to service quality, retention, and issue resolution, providing actionable recommendations to leadership
- Promote a culture of accountability, collaboration, and excellence that strengthens customer loyalty and supports sustainable growth
Requirements
- 5+ years of experience in customer success, operations, account management, service delivery, or a related field
- Strong understanding of operational processes and how they impact customer outcomes
- Proven ability to build relationships with customers and internal stakeholders at all levels
- Experience using data and insights to identify opportunities and drive improvements
- Strong problem-solving, communication, and influencing skills
- Ability to manage multiple priorities in a fast-paced environment
- Demonstrated ability to lead initiatives without direct authority
- Bilingual (English/French) required
- Must be able to communicate professionally, both verbally and in writing, in both languages
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Opportunities for professional development and career advancement
- A dynamic and inclusive work environment
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Degree requirement
No Education Requirement
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