Customer Success Manager driving expansion revenue for Hospitable’s short - term rental software. Managing consultative customer engagement, product adoption, QBRs, and revenue pipeline performance.
About the role
- Customer Success Manager helping industrial teams integrate equipment data and IoT systems into MaintainX. Driving predictive-maintenance adoption, ROI, renewals and asset performance.
Responsibilities
- Help customers adopt MaintainX’s asset intelligence solutions
- Partner with operators, reliability engineers and IT leaders to integrate live equipment data into MaintainX
- Connect sensors and operational technology systems
- Ensure customers realize measurable return on investment
- Build deep customer relationships and understand maintenance and reliability objectives
- Advise on predictive maintenance, condition-based monitoring and asset performance
- Define success metrics and quantify ROI from predictive maintenance
- Review usage and KPIs, perform Quarterly Business Reviews and recommend strategies to improve asset health, reduce downtime and optimize maintenance costs
- Conduct product demonstrations, training sessions and webinars
- Provide best-practice guidance on condition-based maintenance, usage-based preventive maintenance, anomaly detection and downtime tracking
- Collaborate with Sales on upsell and cross-sell opportunities
- Work with Support to resolve issues
- Partner with Product and Engineering to relay feedback and influence roadmap priorities
- Use behavioral and telemetry data to segment the portfolio and identify at-risk customers
- Develop proactive outreach strategies, address adoption challenges and support renewals and subscription expansion
- Provide Product and Engineering feedback on integration pain points, data quality and feature requests
Requirements
- 4+ years of experience in Customer Success or a similar customer-facing role within a B2B SaaS company
- Experience supporting enterprise accounts with complex implementations and multiple stakeholders
- Familiarity with industrial maintenance practices and predictive maintenance concepts
- Experience with or strong interest in IoT sensors, machine data, SCADA/PLC systems, Ignition, MQTT or other OT data sources
- Ability to translate technical concepts into business value
- Ability to explain streaming equipment data, usage-based maintenance, condition-based work orders, predictive analytics, downtime reduction and maintenance cost reduction
- Strong communication and interpersonal skills
- Ability to lead training sessions for technical and non-technical audiences and present to executives and frontline teams
- Analytical mindset and ability to use adoption, usage and ROI data to drive action
- Comfortable working in a fast-paced, dynamic environment and collaborating across multiple teams
Benefits
- Base pay is one part of the package
- Annual bonus
- Equity
- Health coverage
- Retirement benefits
- Leave benefits
- Belonging and inclusion culture
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Degree requirement
No Education Requirement
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