Customer Success Manager driving expansion revenue for Hospitable’s short - term rental software. Managing consultative customer engagement, product adoption, QBRs, and revenue pipeline performance.
About the role
- Enterprise Customer Success Manager retaining and expanding accounts for LocalStack’s local cloud development platform. Driving adoption across engineering teams, CI workflows and advanced cloud use cases.
Responsibilities
- Maintain GRR above 90% across the account book
- Forecast renewals accurately and flag and address risks well ahead of renewal
- Manage a full book of accounts
- Onboard new customers quickly
- Move customers from basic to advanced usage, including CI integration and Cloud Pods
- Embed LocalStack in customers’ engineering workflows
- Grow accounts organically by identifying new teams and use cases
- Drive adoption of new product releases, including Azure and Snowflake use cases
- Run each account with a clear success plan
- Collaborate with TAM, AE and Product
- Help refine customer success playbooks and KPIs
Requirements
- 5+ years in Customer Success or account management at a SaaS company
- Preferably experience in developer tooling or DevOps-focused SaaS
- 2+ years managing enterprise clients
- Experience managing a book of 20–30 accounts
- Experience working with stakeholders from individual engineers to engineering managers and directors
- Experience leading renewals through procurement end to end, including commercial terms, pricing conversations and negotiation
- Solid grasp of the commercial side of Customer Success/account management
- Track record of strong retention, such as GRR, and growing customer adoption
- Technically curious and able to engage credibly with engineering teams
- Familiarity with cloud infrastructure, CI/CD workflows and developer tooling concepts
- Experience using AI tools such as Claude
- Familiarity with HubSpot or other CRM platforms
- Openness to piloting new AI and CS tooling
- Experience in a high-growth startup or scale-up environment is preferred
Benefits
- Fully remote
- Competitive salary
- Private medical
- 401k
- Annual company retreat
- Unlimited PTO
- Friendly and inclusive workplace culture
- Community guilds
- Online company events
- Equity
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Success Manager analyzing customer health, churn, and support trends to improve retention and growth. Partnering with Product, Engineering, and Support teams on customer outcomes.
Client Success Manager supporting Morgan Stanley’s Shareworks equity compensation plans. Administering stock awards, reporting, client inquiries, and compliance processes in Montreal.
Digital Client Success Advisor driving customer adoption and renewals for Trackforce’s physical security workforce management SaaS. Using data, automation, and digital engagement across a high - volume client portfolio.
Client Success Manager retaining and expanding commercial real estate accounts for WiredScore and Meter. Advising landlords on digital connectivity, smart buildings and network infrastructure.
Bioinformatics customer success specialist supporting DNAstack’s precision - medicine data - sharing platform. Managing genomic pipelines, quality validation, customer onboarding, and technical issue resolution.
Customer Success Manager helping industrial and frontline teams adopt MaintainX asset intelligence solutions. Driving predictive - maintenance ROI, adoption, renewals, and customer feedback.
Customer Success Manager helping industrial teams integrate equipment data and IoT systems into MaintainX. Driving predictive - maintenance adoption, ROI, renewals and asset performance.
Customer Engagement Lead driving customer success and project execution for Aggreko, a global energy solutions provider. Coordinating cross - functional teams to improve service delivery, retention, and growth.
Head of Customer Success leading retention, expansion, implementation, and support for Medsender’s healthcare automation platform. Owning customer health, journey design, and team growth.