Customer Success Manager strengthening public - sector relationships for SymPro’s treasury management software. Supporting renewals, migrations, retention, and account expansion across the United States and Canada.
About the role
- Customer Success Specialist supporting nonprofits using Auctria’s fundraising event platform. Resolving user issues through email, chat, and occasional calls from Canada’s Pacific time zone.
Responsibilities
- Support users via email, chat, and occasionally calls
- Troubleshoot and resolve issues quickly and professionally
- Help improve internal processes
- Collaborate with a fully remote team
- Guide grassroots fundraisers and national nonprofits in running successful events on Auctria's fundraising event platform
Requirements
- Customer support experience (email/chat/Zoom)
- Tech-savvy with great communication skills
- Comfortable with Excel and basic web design
- Remote work experience and self-starter mentality
- Strong attention to detail and organization
- Eligible to work in Canada
- Fluent English
- Must live in the Pacific time zone, no exceptions
- Experience in nonprofit fundraising events (bonus)
- Familiarity with Slack, Notion, Intercom, and Enchant (bonus)
Benefits
- Remote-first work arrangement
- Choice of 4 x 10-hour days or 5 x 8-hour days
- Fully remote team collaboration
Job title
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Experience level
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Degree requirement
No Education Requirement
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Customer Success Manager supporting public - sector organizations using SymPro treasury management software. Managing relationships, renewals, migrations, and expansion across US and Canadian customers.
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