Technical Analyst providing customer support for technology issues at a global technology company. Handling technical inquiries and maintaining Microsoft environments in a hybrid work model.
About the role
- Senior Software Engineer building agentic platforms and automation workflows at Docker for global remote teams. Maintaining reliable and scalable systems with AI-driven tools and practices.
Responsibilities
- Build agentic and automation workflows with structured inputs, tool calls, evaluation, regression checks, observability, and safe handoff
- Partner with the principal engineer, Support Engineering, and operations teams to define problems, ship solutions, measure impact, and iterate from real usage
- Design, develop, and maintain full-stack support tooling, including UI, APIs, background jobs, and service integrations
- Integrate CRM, warehouse, ticketing, incident management, and knowledge systems with clear contracts, retries, idempotency, and auditability
- Improve reliability, performance, and trust through metrics, logs, traces, dashboards, and production operating practices
- Build safe tool access patterns with least-privilege permissions, audit trails, and human approval for sensitive actions
- Participate in on-call rotation for systems your team owns
Requirements
- Daily fluency with AI-assisted development (Cursor, Codex, Claude, or similar) paired with the judgment to keep output reviewable, testable, and production-safe
- 6+ years of experience building production web applications, backend services, internal platforms, or distributed systems
- Strong software development skills with TypeScript/React and Go, or a comparable backend language used in production
- Hands-on experience shipping reliable software from design through delivery, including testing, debugging, documentation, and code review
- Practical experience with LLM application patterns such as tool/function calling, structured outputs, retrieval, evaluation, or agent orchestration
- Experience building integrations across REST APIs, webhooks, queues, data systems, or workflow platforms
- Production familiarity with observability and operations, including logging, metrics, tracing, dashboards, and incident response
- Strong written and verbal communication in a remote environment, including technical documentation and cross-team collaboration
Benefits
- Freedom & flexibility; fit your work around your life
- Designated quarterly Whaleness Days plus end of year Whaleness break
- Home office setup; we want you comfortable while you work
- 16 weeks of paid Parental leave (after 6 months of employment)
- Technology stipend equivalent to $100 USD net/month
- PTO plan that encourages you to take time to do the things you enjoy
- Training stipend for conferences, courses and classes
- Equity; we are a growing start-up and want all employees to have a share in the success of the company
- Docker Swag
- Medical benefits, retirement and holidays vary by country
- Remote-first culture, with offices in Seattle and Paris
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