Customer Evidence Manager

Posted 7 hours ago

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About the role

  • Customer Evidence Manager building customer-proof programs for Dropbox’s managed sales motion. Directing evidence strategy, agency partners, sales deployment, and revenue-impact measurement.

Responsibilities

  • Own and drive the customer-proof infrastructure powering Dropbox’s managed sales motion
  • Set the creative and editorial direction for customer evidence
  • Direct agency partners producing customer-proof assets
  • Identify advocates, coordinate outreach with account teams, manage consent and approvals, record participation preferences, and avoid customer fatigue
  • Maintain the evidence taxonomy, freshness, and discoverability of the asset library
  • Manage the sales content library in Highspot, Deeto, or a comparable platform
  • Organize assets by deal stage, customer profile, vertical, and product; enforce freshness standards and identify content gaps
  • Run recurring Sales–Marketing feedback sessions to understand seller needs and prioritize new evidence
  • Ensure relevant proof reaches sellers at the appropriate deal stage and track evidence utilization
  • Partner with Marketing Operations to build Salesforce campaign attribution and reporting
  • Measure evidence’s influence on pipeline, win rate, and sales-cycle velocity
  • Provide monthly reporting to Sales and Marketing and maintain a pipeline of customers at each evidence-development stage
  • Partner with Sales, Customer Success, Campaign Enablement, and product teams across Dropbox products and solutions

Requirements

  • 8+ years in B2B content marketing, customer marketing, or sales enablement — ideally spanning all three
  • Demonstrated experience building and operating a customer evidence, case-study, or advocacy program used by sellers in live sales cycles
  • Strong command of complex B2B sales cycles and evidence needed at each stage, from discovery and evaluation through procurement and legal review
  • Direct experience partnering with account executives and SDRs to produce commercially effective content and enablement
  • Creative/editorial background with strong instincts for compelling customer stories and credible social proof
  • Ability to set the creative/editorial bar, write briefs, direct and manage agency partners, and edit to a high standard
  • Ability to manage multiple stories and stakeholders simultaneously

Job title

Job type

Full Time

Experience level

SeniorLead

Salary

CA$142,800 - CA$193,200 per year

Degree requirement

No Education Requirement

Location requirements

RemoteCanada

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