GTM Readiness Manager

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About the role

  • Dropbox GTM Readiness Manager operationalizing product launches, pricing, and commercial changes for its cloud file collaboration platform. Coordinating cross-functional readiness across Product, Sales, Finance, Legal, and Technology.

Responsibilities

  • Own GTM readiness for product and commercial changes, including product launches, pricing and packaging changes, new SKUs, migrations, deprecations, and route-to-market changes
  • Translate product decisions into commercial and operational requirements across product catalog, pricing and approvals, contracting, Salesforce/CPQ, billing and ordering, provisioning and entitlements, compensation, reporting, and customer lifecycle
  • Partner with Product teams early to understand upcoming changes, identify impacted GTM motions, and establish decisions, owners, dependencies, and lead times
  • Orchestrate cross-functional readiness across Product, Sales, Marketing, Customer Experience, Customer Success, Finance, Legal, Enablement, GTM Technology, and other impacted teams
  • Drive end-to-end operational validation across quoting, ordering, provisioning, billing, reporting, renewal, support, and related workflows
  • Identify and manage readiness risks, unresolved decisions, dependencies, and operational gaps before launch
  • Improve the GTM Readiness operating model through reusable processes, launch patterns, requirements frameworks, and automation
  • Help build and scale the GTM Readiness capability to reduce launch friction and enable faster, more predictable execution

Requirements

  • At least 8 years of overall professional experience
  • 5+ years of experience in Product Operations, Revenue Operations, Sales Operations, Commercial Operations, Business Systems, or another role supporting complex cross-functional GTM initiatives
  • Demonstrated experience supporting product launches, pricing/packaging changes, commercial model changes, or other initiatives requiring coordination between Product and GTM teams
  • Working knowledge of core SaaS commercial processes, including opportunity-to-order, quoting/CPQ, pricing, contracting, billing, provisioning, renewals, compensation, or customer lifecycle management
  • Ability to translate ambiguous product or business needs into clear operational requirements, dependencies, decisions, and execution plans
  • Experience independently coordinating complex initiatives across Product, Technology, Finance, Legal, Sales, and other business functions without direct authority over participating teams
  • Strong systems thinking across commercial lifecycle processes, systems, data, and customer experiences
  • Strong written and verbal communication skills, including documenting requirements, facilitating cross-functional decisions, communicating risks, and driving clarity
  • Preferred: experience in B2B SaaS or subscription-based businesses; Salesforce, CPQ, billing, commerce, provisioning, entitlement, or customer-lifecycle systems; designing GTM readiness processes; multiple sales motions; automation and AI capabilities

Job type

Full Time

Experience level

SeniorLead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

RemoteCanada

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