Dropbox GTM Readiness Manager operationalizing product launches, pricing, and commercial changes for its cloud file collaboration platform. Coordinating cross-functional readiness across Product, Sales, Finance, Legal, and Technology.
Responsibilities
Own GTM readiness for product and commercial changes, including product launches, pricing and packaging changes, new SKUs, migrations, deprecations, and route-to-market changes
Translate product decisions into commercial and operational requirements across product catalog, pricing and approvals, contracting, Salesforce/CPQ, billing and ordering, provisioning and entitlements, compensation, reporting, and customer lifecycle
Partner with Product teams early to understand upcoming changes, identify impacted GTM motions, and establish decisions, owners, dependencies, and lead times
Orchestrate cross-functional readiness across Product, Sales, Marketing, Customer Experience, Customer Success, Finance, Legal, Enablement, GTM Technology, and other impacted teams
Drive end-to-end operational validation across quoting, ordering, provisioning, billing, reporting, renewal, support, and related workflows
Identify and manage readiness risks, unresolved decisions, dependencies, and operational gaps before launch
Improve the GTM Readiness operating model through reusable processes, launch patterns, requirements frameworks, and automation
Help build and scale the GTM Readiness capability to reduce launch friction and enable faster, more predictable execution
Requirements
At least 8 years of overall professional experience
5+ years of experience in Product Operations, Revenue Operations, Sales Operations, Commercial Operations, Business Systems, or another role supporting complex cross-functional GTM initiatives
Demonstrated experience supporting product launches, pricing/packaging changes, commercial model changes, or other initiatives requiring coordination between Product and GTM teams
Working knowledge of core SaaS commercial processes, including opportunity-to-order, quoting/CPQ, pricing, contracting, billing, provisioning, renewals, compensation, or customer lifecycle management
Ability to translate ambiguous product or business needs into clear operational requirements, dependencies, decisions, and execution plans
Experience independently coordinating complex initiatives across Product, Technology, Finance, Legal, Sales, and other business functions without direct authority over participating teams
Strong systems thinking across commercial lifecycle processes, systems, data, and customer experiences
Strong written and verbal communication skills, including documenting requirements, facilitating cross-functional decisions, communicating risks, and driving clarity
Preferred: experience in B2B SaaS or subscription-based businesses; Salesforce, CPQ, billing, commerce, provisioning, entitlement, or customer-lifecycle systems; designing GTM readiness processes; multiple sales motions; automation and AI capabilities
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