Retail Lending Officer at Access Credit Union responsible for personal credit functions. Assessing loan viability and building member relationships to promote credit union products.
About the role
- Inbound CSR handling customer service calls remotely for DSH Management Services Inc. Provide quality service by identifying customer needs and responding to inquiries.
Responsibilities
- Provide quality service by identifying customers’ needs
- Research and respond to customer inquiries.
- Process payments, orders, plan changes, etc (varies by client)
- Handle high volumes of incoming customer calls.
- Attend Job enhancement sessions when required; regular upskill training offered
- Must meet monthly performance target set by client
- Must be able to perform other duties as required.
Requirements
- Must be 18 years of age or older
- Must be able to pass criminal background check.
- 1+ year sales/customer service experience preferred, but not required.
- Strong verbal and written communication skills
- Professional telephone manner.
- Able to work a minimum of 20 hours per week
- Windows XP or Windows 7 computer system (windows Vista and 8 currently not supported)
- Internet, 6MBPS or higher (have or will get)
- Basic phone line (no long distance or add-ons needed)
Benefits
- Work from the comfort of your own home
- Set your own schedule
- Cut out the daily commute
- Cut the cost of gas, insurance, business attire, etc
- Become self-employed without the need to “build” your business from the ground up.
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