Retail CSR at Park Insurance providing personal lines insurance in Burnaby. Responsible for sales, customer service, and insurance evaluation duties.
About the role
- Bilingual Functional Rehabilitation Specialist creating goal-oriented rehabilitation plans and guiding clients through challenges at Manulife's Canadian Disability and Group Life team.
Responsibilities
- Develop, monitor, and implement innovative and goal-oriented return to work focused rehabilitation strategies for plan members.
- Develop positive relationships through frequent communication and collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e. case managers, mental health specialists, disability specialists) to drive cases to a successful return to work or job resolution ready.
- Vendor and budget management: ensuring the most effective and efficient treatments are available to our plan members.
- Action daily administrative tasks which include responding to emails and telephone calls in a timely manner.
- Demonstrate resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult messages.
Requirements
- A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program
- Preference will be given to those candidates with Health Sciences related education and direct experience in a rehabilitation setting
- Sound knowledge of Rehabilitation Industry Standards, disability insurance and medical terminology, and Disability and Rehabilitation management best practices.
- Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
- Excellent written and oral communication skills, with attention to detail and accuracy.
- Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.
- Comfortable and skilled in handling both incoming and outgoing calls.
- Excellent organizational and prioritization skills are critical for handling diverse tasks.
- A valid driver’s license as you may be required to travel to various locations.
Benefits
- health insurance
- dental insurance
- mental health benefits
- vision insurance
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- retirement savings plans
- generous paid time off program including holidays, vacation, personal, and sick days
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