Talent Relations Specialist supporting employee experience, HR processes, and culture programs at Basis, a digital media operations software company. Coordinating employee support, talent processes, and engagement initiatives.
About the role
- Interfacility transport coordinator managing medical assistance requests and transportation for Manitoba’s provincial health services. Coordinating callers, medical teams, dispatch agencies, hospitals, and public safety partners.
Responsibilities
- Answer and process calls for service and requests for assistance
- Obtain essential caller information and triage the nature of injuries and illnesses
- Monitor and operate communication systems, maintaining and documenting essential communications
- Receive, record, and maintain support information for each case
- Process low-acuity calls and administrative requests; enter information into the computer system
- Refer callers to appropriate clinical personnel
- Advise law enforcement and other agencies about incidents requiring their involvement
- Receive and provide information from law enforcement, hospitals, agencies, and institutions to the VECTRS Team
- Communicate effectively with coworkers to support efficient departmental, program, and regional operations
- Perform other related duties as required
- Ensure adherence to Workplace Safety and Health Regulations and Policies
- Participate in fire prevention, disaster preparedness, safety, health, fire, disaster, and evacuation programs
- Serve as a resource to staff and health care professionals
- Maintain and update professional skills through continuing education
- Provide mentorship and training to team members
- Participate on committees and in regular staff meetings
Requirements
- Degree/Diploma in a relevant health care or health sciences related discipline from an accredited education institution
- A combination of education training and/or experience may be considered
- Active member in good standing of an associated regulatory body as appropriate
- Experience in a call center environment is highly-desirable
- Knowledge or experience working with Emergency Department Information Systems (EDIS) is an asset
- Demonstrated knowledge of Emergency Medical Service/medical transportation communication and operations is an asset
- Strong interpersonal and communication skills, both verbal and written
- Typing/Keyboarding skills at 35 wpm
- Ability to multi-task
- Demonstrated ability to work as part of a team
- Demonstrated ability to work independently
- Ability to respect and promote confidentiality
- Ability to perform the duties of the position on a regular basis
- Competent in Windows-based computer programs
- Strong organizational, decision-making and problem-solving skills
- Ability to respect and promote a culturally diverse population
- Working knowledge of the provincial geography
- Ability to work Days, Evenings, Nights, Weekends and General Holidays
- Current satisfactory Criminal Records Check including Vulnerable Sector Search, Child Abuse Registry Check and Adult Abuse Registry Check required as a condition of employment
Benefits
- Continuing education programs, literature reviews, interest groups, and lectures
- Mentorship and training opportunities
- Participation in in-service education programs
- Workplace safety and health programs
- Accommodations available upon request during the assessment and selection process
- Employment equity and workplace diversity support
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