Team Lead managing operations and staff of Learning Assessment Centre at the University of Alberta. Responsible for promoting assessment services and developing expansion strategies.
About the role
- Team Lead at DSV managing daily operational activities and leading support staff to maximize performance. Driving customer satisfaction and collaboration with internal and external teams to meet objectives.
Responsibilities
- Maximize site performance by directing daily, weekly, and monthly operations
- Ensure customer requirements and operational objectives are achieved
- Provide leadership, coaching, training, and performance management for support team
- Drive continuous improvement, process standardization, and customer satisfaction
- Serve as the primary point of contact for customer support escalations
- Collaborate with internal and external stakeholders to deliver operational excellence
Requirements
- High school diploma or equivalent
- Minimum of 1 year of customer service and operations management experience
- Experience leading, coaching, and developing teams in warehouse, logistics, distribution, or 3PL environment
- Experience with Warehouse Management Systems (WMS)
- Proficiency in Microsoft Office applications
- Familiarity with public warehousing and third-party logistics (3PL) operations
- Fluency in both English and French is considered an asset
Benefits
- Eligible benefits in accordance with experience and internal equity
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