About the role

Relationship Manager supporting international students, host families, and schools for Hospitalité Canada’s Niagara homestay programs. Managing orientations, relationships, records, and crisis situations.

Responsibilities

Monitor and manage relationships between internal and external stakeholders
Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
Plan and deliver in-person training to hosts and orientations for hosts and new students
Communicate and maintain accurate records
Build a supportive local community of host families
Support student and host family relationships throughout their program
Respond to crisis situations promptly and refer cases to health professionals where appropriate
Perform in-person intake work and school meetings
Assume custodianship for local-region students under 18 as required, up to 100 km
Travel throughout the local community and surrounding areas

At least two years of homestay or related work experience
Strong verbal and written English communication
One-year Community College Certificate or Diploma
International experience including hosting students or travelling abroad (preferred)
Ability to plan events and comfortability with public speaking
Great judgement and decision-making skills while exercising a high degree of confidentiality
Ability to work in a fast-paced environment with a potential of high-stress situations
Exceptional Customer Service skills and experience
Excellent Word, Excel, Email, and Database skills
Superior organizational skills and ability to hold yourself accountable while working independently
Strong ability to develop and maintain relationships with both colleagues and clients
At least 25 years of age
Canadian citizen or permanent resident
Full and valid driver's license
Reliable vehicle with at least 2 million auto insurance liability coverage
Ability to pass a Criminal Record Check and a Vulnerable Sector Check