Customer Account Representative managing customer accounts, receivables, and collections for Finning Canada. Supporting credit administration, dispute resolution, and customer service in Edmonton.
About the role
- Relationship Manager supporting international students, host families, and schools for Canada Homestay Network. Building cultural connections, managing local homestays, and responding to student and host needs.
Responsibilities
- Monitor and manage relationships between internal and external stakeholders
- Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
- Plan and deliver in-person training to hosts and in-person orientations for hosts and new students
- Communicate and maintain accurate records
- Build a supportive local community of host families
- Support student and host family relationships throughout their program
- Respond to crisis situations promptly and caringly, referring cases to health professionals where appropriate
- Perform in-person intake work and school meetings
- Assume custodianship for local region/community students under 18 as required, up to 100 km
- Travel throughout the local community and surrounding areas, including Sylvan Lake, Olds, and Carstairs
- Welcome new students to their communities and address academic or social issues with schools and host families
- Discuss homestay responsibilities with Canadian hosts
- Help build and grow the homestay network
Requirements
- At least two years of homestay or related work experience
- One-year Community College Certificate or Diploma
- International experience including hosting students or travelling abroad (preferred)
- Ability to plan events and comfortability with public speaking
- Great judgement and decision-making skills while exercising a high degree of confidentiality
- Ability to work in a fast-paced environment with a potential of high-stress situations
- Exceptional Customer Service skills and experience
- Excellent Word, Excel, Email, and Database skills
- Ability to confidently communicate in English; it is ideal to speak a second language
- Superior organizational skills and ability to hold yourself accountable while working independently
- Strong ability to develop and maintain relationships with both colleagues and clients
- At least 25 years of age
- Canadian citizen or permanent resident
- Full and valid driver's license
- Reliable vehicle with at least 2 million auto insurance liability coverage
- Ability to pass a Criminal Record Check and a Vulnerable Sector Check
Benefits
- Permanent full-time position
- Hybrid work arrangement
- Core hours with some flexibility for remaining hours
- Opportunities to participate in events and cultural experiences
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